Web of Science Support Transition Information
In agreement with Clarivate, we would like to advise that from 01 August 2022, Jisc will no longer be providing support for the Web of Science Service for UK Education. From that date, Clarivate will be the support contact for institutions that subscribe to the Web of Science Service for UK Education Agreement. Until this time, we will continue to support the service in the usual way. If you have any service related queries, please do email webofscience@jisc.ac.uk and we will be happy to assist.
Jisc member institutions will continue to be able to subscribe to the Clarivate agreements negotiated by Jisc Collections on their behalf (available via LSM). Jisc will also continue to negotiate on behalf of it’s members for the upcoming renewal of the Clarivate agreement which includes Web of Science. Links to the available Jisc agreements can be found on the following Licence subscriptions manager (just enter 'Clarivate' into the search bar):
https://subscriptionsmanager.jisc.ac.uk/
Jisc (and formerly Mimas) have been providing support to users of and subscribers to the Web of Science Service for UK Education since 1999, and we have enjoyed working with and supporting you over the many years. This is a strategic decision that will enable to Jisc to focus more on the delivery of its core portfolio of services.
Clarivate will be widening the support services already offered to users and subscribers of the Web of Science for UK Education. They will be working with Jisc to arrange robust support services for you within the support teams already available and will ensure that you receive regular and timely updates on the changes during the transition period. Clarivate looks forward to working with all users and subscribers in UK Education.
Please be assured that we will endeavour to make the transition of support provision as seamless as possible, here you will find links and information to assist in this. This page will be continually updated based on the latest information available and in response to feedback/queries. We advise that you check back regularly for any updates.
- Important Updates
- Product Support Contacts
- Account Contacts
- Support Documentation and Training Resources
- Useful Links
- Access
- Statistics
- Feedback
Last Update: 18 May 2022
Important Updates
Important information regarding the tranistion of Web of Science Support from Jisc to Clarivate will be made available here. Please bookmark this page and check back for the latest updates.
Please note: Jisc member institutions will continue to be able to subscribe to the Clarivate agreements negotiated by Jisc Collections on their behalf. Jisc will also continue to negotiate on behalf of it’s members for the upcoming renewal of the Clarivate agreement which includes Web of Science. Links to the available Jisc agreements can be found on the following Licence subscriptions manager (just enter 'Clarivate' into the search bar):
https://subscriptionsmanager.jisc.ac.uk/
Clarivate Product Support Contacts
Web of Science and InCites product and technical help contact information:
https://support.clarivate.com/ScientificandAcademicResearch/s/?language=en_US
Email address: WOSG.support@clarivate.com
EndNote product and technical help contact information:
https://support.clarivate.com/Endnote/s/?language=en_US
Data changes and missing article/journal issue requests:
https://support.clarivate.com/ScientificandAcademicResearch/s/?language=en_US
A data change FAQ is available: http://ips.clarivate.com/support/faq/datachanges/
Request to enable or update links (including OPAC, OpenURL, Full Text, Inbound OpenURL Linking):
Details and contact information at: https://clarivate.com/webofsciencegroup/solutions/full-text-links/?language=en_US
Account Contacts
For account enquiries and to request a product trial please contact Clarivate
Massimo Giunta: Clarivate Account Manager
Email: Massimo.Giunta@Clarivate.com
Links to the available Jisc agreements can be found on the following Licence Subscriptions Manager (just enter 'Clarivate' into the search bar):
https://subscriptionsmanager.jisc.ac.uk/.
Support Documentation and Training Resources
Select the relevant product option from the following Clarivate support webpage to link to video tutorials, user guides (including quick reference guides), self guided learning and recorded webinars:
https://clarivate.com/webofsciencegroup/support/home/
All available Clarivate video tutorials can be viewed and navigated at:
https://videos.webofsciencegroup.com/
Click on a product/plaftorm name in order to view the associated recorded training available.
The Clarivate calendar of live training sessions is available at:
https://clarivate.com/webofsciencegroup/training/
Use the filters towards the top of the calendar to filter by language and product.
A Web of Science Group Library Toolkit is available at:
http://discover.clarivate.com/WOSG_Librarian_Toolkit#benefits
This contains links to digital product factsheets, product access links, LibGuides, training resources and information about Open Access solutions
New Web of Science Release Notes available at: https://clarivate.com/webofsciencegroup/release-notes/wos/
Useful Links
FAQ for Administrators - Answers to your questions about your institution's access to the New Web of Science:
https://clarivate.com/webofsciencegroup/release-notes/wos/new-wos-admin-faq/
Access
Direct Product Links
The complete list of direct links to databases and indexes can be found at:
https://clarivate.libguides.com/directlinks
WAYFless URL Access
The following 'WAYFless' URLs for UK Access Management Federation access to Web of Science products are also available, please replace "[IdP]" (in bold) with the IdP of your institution before testing:
- Web of Science Core Collection – http://www.webofknowledge.com/?auth=ShibbolethIdPForm&entityID=[IdP]&target=https%253A%252F%252Fwww.webofknowledge.com%252F%253F&ShibFederation=ukFederation
- InCites Journal Citations Reports (JCR) – https://login.incites.clarivate.com/?auth=ShibbolethIdPForm2_IC2JCR&entityID=[IdP]&ShibFederation=ukFederation
- InCites Essential Science Indicators (ESI) – https://login.incites.clarivate.com/?auth=ShibbolethIdPForm2_IC2ESI&entityID=[IdP]&ShibFederation=ukFederation
The following 'WAYFless' URLs for Open Athens Management Federation access to Web of Science products are also available, please replace "[IdP]" (in bold) with the IdP of your institution before testing:
- Web of Science Core Collection – https://www.webofknowledge.com/?auth=ShibbolethIdPForm&entityID=[IdP]&target=https%253A%252F%252Fwww.webofknowledge.com%252F%253FDestApp%253DWOS&ShibFederation=OpenAthensFederation&DestApp=WOS
- InCites Journal Citations Reports (JCR) – https://login.incites.clarivate.com/?auth=ShibbolethIdPForm2_IC2JCR&entityID=[IdP]&ShibFederation=OpenAthensFederation
- InCites Essential Science Indicators (ESI) – https://login.incites.clarivate.com/?auth=ShibbolethIdPForm2_IC2ESI&entityID=[IdP]&ShibFederation=OpenAthensFederation
Use the following forms to request enablement of Shibboleth / Institutional Sign In (e.g. OpenAthens) or to request an update to an existing set up:
https://support.clarivate.com/ScientificandAcademicResearch/s/shibbolethform?language=en_US
Note: We would advise that you provide details of a test account, if possible.
Proxy settings for Web of Science and InCites
Links to the latest proxy settings advised can be found at:
https://support.clarivate.com/ScientificandAcademicResearch/s/article/Proxy-Servers-for-Web-of-Science-and-InCites-Products?language=en_US
Usage Statistics
Web of Science
Details of how to access Web of Science usage statistics can be found at:
https://support.clarivate.com/ScientificandAcademicResearch/s/article/Web-of-Science-Access-to-Usage-Reports?language=en_US
InCites
Jisc Web of Science Support for UK Education currently provide monthly usage statistics for products hosted on the InCites platform (i.e., InCites Benchmarking and Analytics, Journal Citation Reports and Essential Science Indicators) to those institutions who have contacted us to request this information. It is expected that Clarivate will provide this information from 1st August 2022 and, with permission from the requesting institution, we will provide Clarivate with a list of contacts at institutions who normally receive this data.
Feedback
Product feedback and enhancement requests can be submitted to Clarivate using the 'Suggest a feature' option which can be found after selecting the purple question mark in the lower right-hand corner of the WoS/InCites screen. Please note that you will need to have previously registered a Clarivate account and be signed in for access to this functionality. The Clarivate feedback portal enables you to submit feedback and enhancement requests, and additionally to view and vote for requests submitted by other users.
If you have any comments or queries, please email: at: webofscience@jisc.ac.uk