Web of Science Helpdesk Statistics
The enquiries directed to Web of Science Service for UK Education Support are entered either automatically (via email to: webofscience@jisc.ac.uk)
or manually into the RemedyForce Request System.
Current Year 2021-2022
| AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
TOTAL |
| 66 |
67 |
111 |
93 |
83 |
91 |
73 |
94 |
64 |
|
|
|
742 |
Yearly Totals
| 00–01 |
01–02 |
02–03 |
03–04 |
04–05 |
05–06 |
06–07 |
07–08 |
08–09 |
09–10 |
10–11 |
11–12 |
12–13 |
13–14 |
14–15 |
15–16 |
16–17 |
17–18 |
18–19 |
19–20 |
20–21 |
| 2292 |
1611 |
1391 |
1668 |
1847 |
1260 |
1097 |
1166 |
1455 |
993 |
1805 |
1384 |
1469 |
1655 |
988 |
976 |
1547 |
759 |
818 |
1003 |
898 |
Monthly Totals
Helpdesk Statistics Archive for 2000-2012:
https://wok.mimas.ac.uk/support/statistics/archivehelpdesk.html
August 2020 – July 2021
| AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
TOTAL |
| 49 |
88 |
94 |
81 |
103 |
82 |
113 |
88 |
40 |
50 |
49 |
61 |
898 |
August 2019 – July 2020
| AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
TOTAL |
| 93 |
144 |
83 |
128 |
59 |
85 |
63 |
63 |
57 |
73 |
86 |
69 |
1003 |
August 2018 – July 2019
| AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
TOTAL |
| 42 |
42 |
74 |
128 |
59 |
49 |
53 |
50 |
72 |
64 |
88 |
97 |
818 |
August 2017 – July 2018
| AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
TOTAL |
| 58 |
77 |
104 |
47 |
41 |
58 |
44 |
56 |
57 |
107 |
67 |
43 |
759 |
August 2016 – July 2017
| AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
TOTAL |
| 57 |
102 |
243 |
227 |
63 |
75 |
99 |
165 |
82 |
196 |
159 |
79 |
1547 |
August 2015 – July 2016
| AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
TOTAL |
| 38 |
35 |
131 |
96 |
46 |
56 |
78 |
94 |
111 |
145 |
81 |
65 |
976 |
August 2014 – July 2015
| AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
TOTAL |
| 71 |
54 |
159 |
111 |
63 |
70 |
60 |
123 |
96 |
55 |
58 |
68 |
988 |
August 2013 – July 2014
| AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
TOTAL |
| 124 |
236 |
221 |
98 |
117 |
253 |
216 |
88 |
60 |
100 |
76 |
66 |
1655 |
August 2012 – July 2013
| AUG |
SEP |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
TOTAL |
| 170 |
102 |
295 |
119 |
68 |
90 |
83 |
109 |
93 |
142 |
87 |
111 |
1469 |
Helpdesk Statistics Archive for 2000-2012:
https://wok.mimas.ac.uk/support/statistics/archivehelpdesk.html
