Web of Science Helpdesk Statistics

The enquiries directed to Web of Science Service for UK Education Support are entered either automatically (via email to: webofscience@jisc.ac.uk) or manually into the RemedyForce Request System.

Current Year 2019-2020

AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
93 144 83 128 59 85 63 63 57 73 86 934

Yearly Totals

00–01 01–02 02–03 03–04 04–05 05–06 06–07 07–08 08–09 09–10 10–11 11–12 12–13 13–14 14–15 15–16 16–17 17–18 18–19
2292 1611 1391 1668 1847 1260 1097 1166 1455 993 1805 1384 1469 1655 988 976 1547 759 818

Monthly Totals

Helpdesk Statistics Archive for 2000-2012:
https://wok.mimas.ac.uk/support/statistics/archivehelpdesk.html

August 2018 – July 2019

AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
42 42 74 128 59 49 53 50 72 64 88 97 818

August 2017 – July 2018

AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
58 77 104 47 41 58 44 56 57 107 67 43 759

August 2016 – July 2017

AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
57 102 243 227 63 75 99 165 82 196 159 79 1547

August 2015 – July 2016

AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
38 35 131 96 46 56 78 94 111 145 81 65 976

August 2014 – July 2015

AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
71 54 159 111 63 70 60 123 96 55 58 68 988

August 2013 – July 2014

Chart of helpdesk statistics for August 2013 to July 2014
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
124 236 221 98 117 253 216 88 60 100 76 66 1655

August 2012 – July 2013

Chart of helpdesk statistics for August 2012 to July 2013
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
170 102 295 119 68 90 83 109 93 142 87 111 1469


Helpdesk Statistics Archive for 2000-2012:
https://wok.mimas.ac.uk/support/statistics/archivehelpdesk.html