Web of Science Helpdesk Statistics
The enquiries directed to Web of Science Service for UK Education Support are entered either automatically (via email to: webofscience@jisc.ac.uk) or manually into the RemedyForce Request System.
Current Year 2018-2019
AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
42 | 42 | 74 | 128 | 59 | 49 | 394 |
Yearly Totals
00–01 | 01–02 | 02–03 | 03–04 | 04–05 | 05–06 | 06–07 | 07–08 | 08–09 | 09–10 | 10–11 | 11–12 | 12–13 | 13–14 | 14–15 | 15–16 | 16–17 | 17–18 |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2292 | 1611 | 1391 | 1668 | 1847 | 1260 | 1097 | 1166 | 1455 | 993 | 1805 | 1384 | 1469 | 1655 | 988 | 976 | 1547 | 759 |
Monthly Totals
- August 2017 – July 2018
- August 2016 – July 2017
- August 2015 – July 2016
- August 2014 – July 2015
- August 2013 – July 2014
- August 2012 – July 2013
- August 2011 – July 2012
- August 2010 – July 2011
- August 2009 – July 2010
- August 2008 – July 2009
- August 2007 – July 2008
- August 2006 – July 2007
- August 2005 – July 2006
- August 2004 – July 2005
- August 2003 – July 2004
- August 2002 – July 2003
- August 2001 – July 2002
- August 2000 – July 2001
August 2017 – July 2018
AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
58 | 77 | 104 | 47 | 41 | 58 | 44 | 56 | 57 | 107 | 67 | 43 | 759 |
August 2016 – July 2017
AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
57 | 102 | 243 | 227 | 63 | 75 | 99 | 165 | 82 | 196 | 159 | 79 | 1547 |
August 2015 – July 2016
AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
38 | 35 | 131 | 96 | 46 | 56 | 78 | 94 | 111 | 145 | 81 | 65 | 976 |
August 2014 – July 2015
AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
71 | 54 | 159 | 111 | 63 | 70 | 60 | 123 | 96 | 55 | 58 | 68 | 988 |
August 2013 – July 2014

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
124 | 236 | 221 | 98 | 117 | 253 | 216 | 88 | 60 | 100 | 76 | 66 | 1655 |
August 2012 – July 2013

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
170 | 102 | 295 | 119 | 68 | 90 | 83 | 109 | 93 | 142 | 87 | 111 | 1469 |
August 2011 – July 2012

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
122 | 127 | 218 | 166 | 72 | 164 | 80 | 60 | 75 | 122 | 83 | 95 | 1384 |
August 2010 – July 2011

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
106 | 127 | 431 | 135 | 83 | 74 | 73 | 123 | 164 | 133 | 167 | 189 | 1805 |
August 2009 – July 2010
AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
81 | 48 | 86 | 65 | 40 | 51 | 60 | 237 | 123 | 90 | 49 | 63 | 993 |
August 2008 – July 2009

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
93 | 88 | 152 | 112 | 104 | 71 | 234 | 278 | 98 | 72 | 81 | 72 | 1455 |
August 2007 – July 2008

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
144 | 111 | 105 | 74 | 39 | 82 | 140 | 44 | 147 | 87 | 81 | 112 | 1166 |
August 2006 – July 2007

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
76 | 74 | 73 | 76 | 129 | 108 | 49 | 46 | 48 | 140 | 105 | 173 | 1097 |
August 2005 – July 2006

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
176 | 151 | 174 | 82 | 47 | 109 | 115 | 154 | 81 | 58 | 56 | 57 | 1260 |
August 2004 – July 2005

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
76 | 100 | 208 | 118 | 68 | 398 | 82 | 114 | 259 | 170 | 128 | 126 | 1847 |
August 2003 – July 2004

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
151 | 235 | 241 | 173 | 121 | 130 | 136 | 80 | 74 | 76 | 143 | 108 | 1668 |
August 2002 – July 2003

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
78 | 87 | 156 | 106 | 72 | 117 | 113 | 92 | 242 | 104 | 111 | 113 | 1391 |
August 2001 – July 2002

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
115 | 104 | 259 | 215 | 97 | 151 | 102 | 155 | 106 | 137 | 87 | 83 | 1611 |
August 2000 – July 2001

AUG | SEP | OCT | NOV | DEC | JAN | FEB | MAR | APR | MAY | JUN | JUL | TOTAL |
---|---|---|---|---|---|---|---|---|---|---|---|---|
303 | 189 | 286 | 251 | 99 | 194 | 169 | 221 | 219 | 158 | 93 | 110 | 2292 |