Web of Science Support Information

The support page gives contact details for assistance or information in regard to the Web of Science (WoS) Service for UK Education and additional support materials/links that may be useful.

The Web of Science Support page will be continually updated.

Last Update: 26 November 2021

New Web of Science important information

Switch over to the new WoS - Important Information
To help you conduct your searches more easily and find what you need faster, Clarivate have built the most powerful Web of Science™ platform yet. All users are now automatically taken to the new Web of Science platform.

The new Web of Science has been available for testing since November 2020, and Clarivate have been listening to user feedback to make enhancements – bringing to the platform a personalised and intuitive user experience with:

Please note: Access to 'Classic' Web of Science is still available using the 'Products' menu in the 'New' WoS, Clarivate advise that retirement of the 'Classic' Web of Science is expected early January 2022. Support information and documentation for the ‘Classic’ Web of Science is available at:

There is no requirement to re-create existing alerts in the new Web of Science, Clarivate are managing the transfer of alerts. Citation alerts created in Web of Science classic are presently available in the new WoS. It is possible to view and manage Search Alerts from Web of Science (Classic) in the new version. The ability to view and manage Journal Alerts is now available within the new Web of Science.

WAYFless URL Access
Note: Please replace "[IdP]" (in bold) with the IdP of your institution before testing.

New JCR important information

Switch over to the new JCR - Important Information
The latest issue of Journal Citation Reports, which provides 2020 data, was released to subscribed institutions on Wednesday 30th June 2021.

The new issue includes a number of new enhancements and developments:

In addition, the 2021 JCR provides a new visual experience. New graphics improve the user experience with simpler, more direct searching while affording a deeper look into the data; for example, a view of how a journal’s metrics have evolved over time.

Dual access to the new platform as well as the old one will be available until at least the end of the year. Users who are more comfortable with the older experience will be able to navigate to the classic version using the 'Products' menu in the 'New' JCR. The older environment, however, will not include the recently added journal content from the Arts & Humanities Citation Index™ and the Emerging Sources Citation Index™, nor will users have access to the new Journal Citation Indicator metric. Further details:

Web of Science Documentation

Documentation & Materials


Important Linkage Service Information

For institutions already set up for the Linkage Service (links to full text):

Please note that the Linkage service documentation has been withdrawn as institutions are now unable to update their individual Journal sets. Please forward the details of any changes/additions required to the Web of Science helpdesk who will progress any updates/enquiries on your behalf.

The change in procedure is as a result of the transfer of the Journal sets to the Clarivate-hosted server. Institution's Journal sets will no longer be administered by institutions themselves on the Clarivate-hosted service. Clarivate have undertaken the administration on their server from the transfer of the Institutions Journal set information from the Mimas server on 04 April 2005.

Training – Web of Science Service for UK Education

There are no on site courses planned around the UK presently. Details of remote training options can be found in the 'Clarivate Training' section below. Additionally, details of scheduled Clarivate webinars can be found in our Calendar of Events.

If you have any ideas and suggestions of Clarivate webinar topics, please do contact webofscience@jisc.ac.uk and we will be happy to forward these to the appropriate Clarivate contact.

Previous Training – Web of Science Service for UK Education

Links to the presentations and materials of previous training sessions can be found on our documentation page.

Clarivate Training

Are you searching Web of Science resources as effectively and efficiently as possible? In order to ensure that you are, please take advantage of the free training resources available from Clarivate.

Web Based Training:
Please visit https://clarivate.com/webofsciencegroup/training/ for the schedule of free, live, WebEx based classes. The schedule is updated frequently however if you don't see a class that fits your schedule, please check back regularly or contact the Customer Education Department.

Web of Science Academy
Online training supporting academics in conducting research with integrity
The Web of Science Academy aims to support researchers from around the world as they develop their research career and navigate the academic publishing landscape. Learn about various aspects of research integrity and develop key skillsets within academic publishing by creating a login and then completing free courses when it suits your schedule. Certificates which can be downloaded or printed are awarded for each completed course. Further details and enrolment at:

ScholarOne Webinar Series
Clarivate's virtual sessions will feature product roadmaps, customer use cases, new product developments and more. All webinars will include a real-time Q and A session with the ScholarOne team.

Archived Training Sessions
Clarivate also offer short recorded training units available for viewing at your convenience. Go to https://videos.webofsciencegroup.com/ and click on a product name in order to view the recorded training available for that product.

Training Materials:
All printed training materials are available for downloading from the Clarivate Customer Support Center. Please visit https://clarivate.com/webofsciencegroup/support/home/ for links to training materials.

Web of Science Statistics

Full details of how to access Web of Science usage statistics can be found at:

For InCites platform usage statistics, including Journal Citation Reports, Essential Science Indicators, and InCites Benchmarking and Analytics, please contact webofscience@jisc.ac.uk for further details.

Monthly Totals:

Web of Science Enhancement Committee (WoSEC)

WoSEC has been set up to provide a forum in which user comments about the Web of Science Service for UK Education can be discussed by the publisher, the service provider, the funding body and representatives of the user community.

Date of next meeting: TBC.

WoSEC Members

A list of the current members of WoSEC is available.

Please note: Access to files in this section is restricted to UK Academic Institutions (i.e. those accessing via ".ac.uk" domains).

We would like to invite expressions of interest from those who would like to participate and contribute to the WoSEC meetings, particularly from library and support staff. If you are interested, please contact webofscience@jisc.ac.uk for further information, we will be happy to answer any questions you may have.

Current enhancements list.

User Feedback

User Feedback Archive: 2011-2017

Minutes of WoSEC Meetings

Minutes of WoSEC Meetings Archive: 1999 - 2017

Web of Science Calendar of Events

The calendar of events provides information regarding future Web of Science promotional and training activities.

Further information on courses can be found at: Training courses.

Web of Science Calendar of Events
Date Event Place Details
25 November 2021 Webinar: Updates for the Emerging Sources Citation Index Online 10am Further Details & Register
09 December 2021 Webinar: The 'must see' session for anyone new to Web of Science Online 3pm Further Details & Register
15 December 2021 Webinar: Every Researcher needs to showcase their work Online 10am Further Details & Register
16 December 2021 Webinar: Webinar: Web of Science and InCites 2021 Highlights Online 10am Further Details & Register
08-09 March 2022 Digifest 2022 Birmingham Further Details
28-30 March 2022 UKSG Annual Conference 2022 Glasgow Further Details

Previous Events in 2021

Previous Web of Science Events 2003-2020

If you have any comments or additions, please send your contribution to the helpdesk at: webofscience@jisc.ac.uk