Web of Science Support Information

The support page gives contact details for assistance or information in regard to the Web of Science (WoS) Service for UK Education and additional support materials/links that may be useful.

The Web of Science Support page will be continually updated.

Last Update: 11 November 2019

Web of Science Documentation

Documentation & Materials


Important Linkage Service Information

For institutions already set up for the Linkage Service (links to full text):

Please note that the Linkage service documentation has been withdrawn as institutions are now unable to update their individual Journal sets. Please forward the details of any changes/additions required to the Web of Science helpdesk who will progress any updates/enquiries on your behalf.

The change in procedure is as a result of the transfer of the Journal sets to the Clarivate Analytics-hosted server. Institution's Journal sets will no longer be administered by institutions themselves on the Clarivate Analytics-hosted service. Clarivate Analytics have undertaken the administration on their server from the transfer of the Institutions Journal set information from the Mimas server on 04 April 2005.

Clarivate Analytics Government and Academic Customer Advocates

Clarivate Analytics has created a new department, the Customer Advocates. The group's mission is to provide a premium level of service to Academic and Government accounts with the goal of increasing usage and raising awareness of Clarivate Analytics products.

The Customer Advocates are available to assist Jisc institutions with a variety of tasks, including the set-up of links to full text, OpenURL, OPACs and aggregate providers such as JSTOR. Please think of the advocates as your primary contact at Clarivate Analytics for any issues involving set-up, service, or educational materials.

If you wish to set up links to full text documents covered in your library, please forward a copy of your holdings to ts.customeradvocategroup@thomson.com and the Advocates will get the process underway. The Advocates can also assist with providing links to the Open Access journals covered in Clarivate Analytics products like Web of Science, Current Contents Connect, and BIOSIS Previews.

The Advocates can also be contacted by phone at 215-386-0100, extension 1706 from 8 AM to 6 PM EST. If you call before or after these hours, the phone mail system will take your message and the Advocates will respond as quickly as possible.

Training – Web of Science Service for UK Education

Web of Science **FREE TRAINING** - Delivering World Class Content with Researcher Centric Tools - November 2019.

Jisc Web of Science Service for UK Education Support are in the process of organising ***FREE*** Web of Science training events, the first of which is now available to book. The training is provided by the Clarivate Analytics, Web of Knowledge Group, research, library and support staff are invited to attend. Please find details below:

The Web of Science world is constantly evolving. The needs of the Researcher are at the heart of everything Clarivate Analytics do. Every single iteration to the Web of Science is driven by the mission to ensure the Researcher can work quicker, more efficiently and is fully equipped to do their job better.

Please see the course outline at: https://wok.mimas.ac.uk/support/documentation/Course_Description_WoS_November_2019.pdf

Additionally, the training provides an opportunity to learn more about how the recent service developments can aid you in your research e.g.

As some of these enhancements are presently available as a BETA version, it will provide researchers with an opportunity to provide their valuable feedback in order to affect future product development.

Dates and venues arranged presently.

Details of additional dates and venues will be made available here, once confirmed. The training will commence 18 November 2019 for 2 weeks. If your institution would be interested in hosting one of these sessions please do contact us to arrange, email: webofscience@jisc.ac.uk.

Places can be booked online directly using the WoS booking form at: https://wok.mimas.ac.uk/feedback/booking.html

This course is intended for research, library and support with familiarisation of the Web of Science, from institutions who subscribe to the WoS Service for UK Education.

Please contact Web of Science Service for UK Education Support, email: webofscience@jisc.ac.uk, should you require further information.

Previous Training – Web of Science Service for UK Education

Links to the presentations and materials of previous training sessions can be found on our documentation page.

Clarivate Analytics Training

Are you searching Web of Science resources as effectively and efficiently as possible? In order to ensure that you are, please take advantage of the free training resources available from Clarivate Analytics.

Web Based Training:

Please visit http://clarivate.libcal.com/calendar/wos-incites-training/ for the schedule of free, live, WebEx based classes. The schedule is updated regularly, so if you see a class that fits your schedule, please check back regularly or contact the Customer Education Department.

Archived Training Sessions:

Clarivate Analytics also offer short recorded training units available for viewing at your convenience. Go to http://ip-science.thomsonreuters.com/training/ and click on a product name in order to view the recorded training available for that product.

Training Materials:

All printed training materials are available for downloading from the Clarivate Analytics Customer Support Center. Please visit http://clarivate.libguides.com/home/ for links to training materials.

If you would like to request a class or need more information about any of the training resources, please complete the Clarivate Analytics training request form at: http://clarivate.libwizard.com/contact-training

Web of Science Statistics

From February 2008, statistical information was made available using a new administration tool. Access was available initially for those users at institutions who received email notification previously regarding statistical information. The email address used for the notifications will require registration (if they haven't been registered previously for personal settings) with the same email address, and then used together with the password to sign in once connected to the Web of Science. The administrator tools are accessed from the 'Additional Resources' tabbed page once connected and signed in for the personalisation options.

To see screen shots of all the administration tools for Web of Science please view the Clarivate Analytics PowerPoint presentation (PPS)

Monthly Totals:

Web of Science Enhancement Committee (WoSEC)

WoSEC has been set up to provide a forum in which user comments about the Web of Science Service for UK Education can be discussed by the publisher, the service provider, the funding body and representatives of the user community.

Date of next meeting: TBC.

WoSEC Members

A list of the current members of WoSEC is available.

Please note: Access to files in this section is restricted to UK Academic Institutions (i.e. those accessing via ".ac.uk" domains).

Current enhancements list.

User Feedback

Minutes of WoSEC Meetings

Web of Science Calendar of Events

The calendar of events provides information regarding future Web of Science promotional and training activities.

Further information on courses can be found at: Training courses.

Web of Science Calendar of Events
Date Event Place Details
Tuesday 12 November 2019 Webinar: Your Author Records are now searchable in Web of Science. Online 10.00am - 10.45am
Further information
Wednesday 13 November 2019 UKSG One-Day Conference Leonardo Royal Hotel London Tower Bridge 45 Prescot Street London, E1 8GP Further information
Thursday 14 November 2019 Webinar: Open Access insights from Web of Science: everything you need to know. Online 10.00am - 10.45am
Further information
Monday 18 November 2019 **FREE TRAINING** - Delivering World Class Content with Researcher Centric Tools - November 2019 University of Leicester
Room 0.47, Ground Floor, Postgraduate Teaching Centre, Brookfield Campus, London Road, LE2 1RQ
Location Map
1.00pm - 3.15pm
Further information
Booking Form
Wednesday 20 November 2019 **FREE TRAINING** - Delivering World Class Content with Researcher Centric Tools - November 2019 Ulster University
Information Skills Room (13C37), Learning Resource Centre, Jordanstown Campus, Shore Rd, Newtownabbey, BT37 0QB
Location Map
1.00pm - 3.15pm
Further information
Booking Form
Friday 22 November 2019 **FREE TRAINING** - Delivering World Class Content with Researcher Centric Tools - November 2019 Greenwich University (Medway Campus)
Room DC107, Drill Hall Library, Medway Campus, North Road, Chatham Maritime, Kent, ME4 4TB
Campus Map
Travel Information
1.00pm - 3.15pm
Further information
Booking Form
Wednesday 04 December 2019 **FREE TRAINING** - Delivering World Class Content with Researcher Centric Tools - November 2019 Cardiff University
Science Library IT Training Room, 1st Floor, Main Building, Park Place, Cardiff University, Cardiff, CF10 3AT
Location Map
1.00pm - 3.15pm
Further information
Booking Form
March 30 - April 1st 2020 UKSG 43rd Annual Conference and Exhibition The Brighton Centre, Kings Road, Brighton, BN1 2GR Further information

Previous Web of Science Events

If you have any comments or additions, please send your contribution to the helpdesk at: webofscience@jisc.ac.uk