Web of Science Support Information

The support page gives contact details for assistance or information in regard to the Web of Science (WoS) Service for UK Education and additional support materials/links that may be useful.

The Web of Science Support page will be continually updated.

Last Update: 26 February 2021

Web of Science Documentation

Documentation & Materials


Important Linkage Service Information

For institutions already set up for the Linkage Service (links to full text):

Please note that the Linkage service documentation has been withdrawn as institutions are now unable to update their individual Journal sets. Please forward the details of any changes/additions required to the Web of Science helpdesk who will progress any updates/enquiries on your behalf.

The change in procedure is as a result of the transfer of the Journal sets to the Clarivate-hosted server. Institution's Journal sets will no longer be administered by institutions themselves on the Clarivate-hosted service. Clarivate have undertaken the administration on their server from the transfer of the Institutions Journal set information from the Mimas server on 04 April 2005.

Training – Web of Science Service for UK Education

As many of us are currently working from home, there are no courses planned around the UK presently.

Have you already planned online teaching and would like support from our Solutions Specialist?
If you are responsible for teaching of knowledge resources and have already planned classes for your users, we can provide support tailored to your needs. Our Solution Specialists can work with you to help plan your class.

If you are interested in using our support services, please contact webofscience@jisc.ac.uk

We look forward to supporting your knowledge and teaching services remotely.

Previous Training – Web of Science Service for UK Education

Links to the presentations and materials of previous training sessions can be found on our documentation page.

Clarivate Training

Are you searching Web of Science resources as effectively and efficiently as possible? In order to ensure that you are, please take advantage of the free training resources available from Clarivate.

Web Based Training:

Please visit https://clarivate.com/webofsciencegroup/training/ for the schedule of free, live, WebEx based classes. The schedule is updated frequently however if you don't see a class that fits your schedule, please check back regularly or contact the Customer Education Department.

Archived Training Sessions:

Clarivate also offer short recorded training units available for viewing at your convenience. Go to https://ip-science.thomsonreuters.com/training/ and click on a product name in order to view the recorded training available for that product.

Training Materials:

All printed training materials are available for downloading from the Clarivate Customer Support Center. Please visit https://clarivate.com/webofsciencegroup/support/home/ for links to training materials.

Web of Science Statistics

From February 2008, statistical information was made available using a new administration tool. Access was available initially for those users at institutions who received email notification previously regarding statistical information. The email address used for the notifications will require registration (if they haven't been registered previously for personal settings) with the same email address, and then used together with the password to sign in once connected to the Web of Science. The administrator tools are accessed from the 'Additional Resources' tabbed page once connected and signed in for the personalisation options.

To see screen shots of all the administration tools for Web of Science please view the Clarivate PowerPoint presentation (PPS)

Monthly Totals:

Web of Science Enhancement Committee (WoSEC)

WoSEC has been set up to provide a forum in which user comments about the Web of Science Service for UK Education can be discussed by the publisher, the service provider, the funding body and representatives of the user community.

Date of next meeting: TBC.

WoSEC Members

A list of the current members of WoSEC is available.

Please note: Access to files in this section is restricted to UK Academic Institutions (i.e. those accessing via ".ac.uk" domains).

We would like to invite expressions of interest from those who would like to participate and contribute to the WoSEC meetings, particularly from library and support staff. If you are interested, please contact webofscience@jisc.ac.uk for further information, we will be happy to answer any questions you may have.

Current enhancements list.

User Feedback

User Feedback Archive: 2011-2017

Minutes of WoSEC Meetings

Minutes of WoSEC Meetings Archive: 1999 - 2017

Web of Science Calendar of Events

The calendar of events provides information regarding future Web of Science promotional and training activities.

Further information on courses can be found at: Training courses.

Web of Science Calendar of Events
Date Event Place Details
2-4 March 2021 Clarivate Publisher Forum 2021 Online Further Details and registration
8-11 March 2021 Digifest 2021 Online Further Details
12-14 April 2021 Webinar: UKSG 44th Annual Conference and Exhibition Online Further Details

Previous Events in 2021

Previous Web of Science Events 2003-2020

If you have any comments or additions, please send your contribution to the helpdesk at: webofscience@jisc.ac.uk