Accessibility and Help

Accessibility Statement

Web of Science Service for UK Education

The Web of Science (WoS) website, hosted at Jisc, is committed to making the information and resources provided on its web pages accessible. We aim to be standards-compliant and to follow the basic principles of usability and univeral design, which should help all visitors.

This website should work with assistive technologies, and all sections should be usable with most modern web browsers.

Suggestion: Visit the BBC's My Web My Way page for further information on how to make the most of accessibility features on your PC, laptop or other device.

Web accessibility is an ongoing process which we are regularly working to improve. Therefore, if you experience any difficulty accessing pages or reading any of the downloadable materials and require further help, please email us at and we will try our best to resolve the problem or provide the information in an alternative format.

Web of Science Web-Based Application

Please note that the Web of Science web-based application and associated products are maintained by Clarivate Analytics. ALL products provided by Clarivate Analytics are compliant with ADA/Section 508. Please see Clarivate Analytics' 508 statement for full detailed information. As Clarivate Analytics upgrade their products, Section 508 guidelines will continue to be followed.

System Requirements

Clarivate Analytics' minimum recommendation for using the WoS web-based application can be found in the FAQ at:

Help on Using the WoS Website

This section contains general help and information relevant to the Web of Science Service for UK Education website. If you have a query or problem about a specific page that is not addressed here, please contact the WoS helpdesk.

Finding Your Way Around

The main sections of the website are listed at the left-hand side of the home page and duplicated on every other page. At the top of each page, there is another menu, which provides links to the Site Map and Contact pages. The Site Map can be used to quickly navigate the WoS website.

Browser Support

We have made every effort to make this site usable for as many different browsers as possible. Unfortunately, older browsers are not able to take advantage of current technology, thus the site does not look as 'designed' as it does in browsers that support web standards, although all the information should be accessible. We would encourage all users, if at all possible, to update their browser to the latest version – not only for this site, but to enhance your use of the web in general.

Contacting WoS

If you have an enquiry, please contact the WoS helpdesk using our Contacts page, which gives our telephone and fax numbers, as well as email and postal addresses.

There is a link to "Contact Helpdesk" at the top of every page. Please email us at if you are experiencing any problems, or you need to report any errors or broken links.