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**Please Note** In agreement with Clarivate, from 1st August 2022 Jisc will no longer provide support for the Web of Science Service for UK Education. Further details: and support transition information:

Accessibility and Help

Accessibility Statement for

Web of Science Service for UK Education

This accessibility statement applies to the Web of Science Service for UK Education website, It is run by Jisc.

It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you are disabled.

How accessible is this website

We know some parts of this website aren’t fully accessible, details below:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, etc. please contact us and we will do our best to meet your needs.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please do contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website's accessibility

Jisc is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

Non-Accessible Content

The content listed below is non-accessible for the following reasons.

Navigation and accessing information

Issues with PDFs and other documents

Our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). Any new PDFs or Word documents we publish will meet accessibility standards.


We are working to resolve the identified content issues listed below:

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Web of Science Web-Based Application Accessibility

Please note that the Web of Science web-based application and associated products are provided and maintained by Clarivate. Please see Clarivate's 508 statement for full detailed information. As Clarivate upgrade their products, Section 508 guidelines will continue to be followed.

Clarivate have also made available a Product Accessibility Conformance Report.

System Requirements: Details of the minimum system and browser requirements advised and supported by Clarivate can be found in the Web of Science helpful, linked to at:

Help on Using the WoS Website

This section contains general help and information relevant to the Web of Science Service for UK Education website. If you have a query or problem about a specific page that is not addressed here, please contact the WoS helpdesk.

Finding Your Way Around

The main sections of the website are listed at the left-hand side of the home page and duplicated on every other page. At the top of each page, there is another menu, which provides links to the Site Map and Contact pages. The Site Map can be used to quickly navigate the WoS website.

Browser Support

We have made every effort to make this site usable for as many different browsers as possible. Unfortunately, older browsers are not able to take advantage of current technology, thus the site does not look as 'designed' as it does in browsers that support web standards, although all the information should be accessible. We would encourage all users, if at all possible, to update their browser to the latest version – not only for this site, but to enhance your use of the web in general.

Contacting WoS

If you have an enquiry, please contact the WoS helpdesk using our Contacts page, which gives our telephone number, as well as email and postal addresses.

There is a link to "Contact Helpdesk" at the top of every page. Please email us at if you are experiencing any problems, or you need to report any errors or broken links.

This statement was prepared on 08/09/2020. It was last reviewed on 08/12/2021.

The website was last tested on 08/12/2021. The test was carried out by Jisc Web of Science Support for UK Education.