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**Please Note** In agreement with Clarivate, from 1st August 2022 Jisc will no longer provide support for the Web of Science Service for UK Education. Further details:, support transition information and latest updates:

Important Announcement: Web of Science Service for UK Education - change of support provision for Jisc subscribed institutions

Date of news item: 12 May 2022

In agreement with Clarivate, we would like to advise that from 01 August 2022, Jisc will no longer be providing support for the Web of Science Service for UK Education. From that date, Clarivate will be the support contact for institutions that subscribe to the Web of Science Service for UK Education agreement - note that this change will only impact Jisc subscribed members.

Please be assured that we will endeavour to make the transition of support provision as seamless as possible, and we will email updates and further details as appropriate. Useful information regarding the transition can be found at:
This web page will be updated with the latest information, and we advise that you bookmark and check regularly for updates.

Additionally, we will also be adding transition updates on our support website homepage:

Jisc member institutions will continue to be able to subscribe to the Clarivate agreements negotiated by Jisc Collections on their behalf (available via LSM). Jisc will also continue to negotiate on behalf of itís members for the upcoming renewal of the Clarivate agreement which includes Web of Science (WoS). Links to the available Jisc agreements can be found on the following Licence subscriptions manager (just enter 'Clarivate' into the search bar):

Jisc (and formerly Mimas) have been providing support to users of and subscribers to the Web of Science Service for UK Education since 1999, and we have enjoyed working with and supporting you over the many years. This is a strategic decision that will enable to Jisc to focus more on the delivery of its core portfolio of services.

Clarivate will be widening the support services already offered to users and subscribers of the Web of Science for UK Education. They will be working with Jisc to arrange robust support services for you within the support teams already available and will ensure that you receive regular and timely updates on the changes during the transition period. Clarivate looks forward to working with all users and subscribers in UK Education.

In the interim, please do continue to send your support requests to us here at and we will be happy to assist and respond to your enquiries/feedback.