Web of Science – Contact Details

WoS Helpdesk

Helpdesk Hours: 09.00–17.00 weekdays (excluding bank holidays and the Christmas break). Users may submit queries by phone, email or post.

PLEASE NOTE: If you contact us with a query, provide feedback or to report a fault etc., we will use the personal data that you provide to reply to your message. We may retain a record of users who have contacted us in order to respond properly to questions or information requests. Privacy Policy.

Email: webofscience@jisc.ac.uk

Phone: 0161 413 7609 Please Note: If no one is available to take your call, please either leave a message at the tone or alternatively please contact us by either email or using the feedback form.

Postal Address:
Web of Science Support
6th Floor
Broadhurst House
56 Oxford Street
M1 6EU

Feedback: If you would like send us your comments or suggestions regarding the service, you can use a feedback form. You can also use this form to ask questions and report a problem.

Other Useful Contacts

Data Changes and Reporting Missing article/journal issues:

Please request data changes using Clarivate's data change and missing article/journal issue request form.

JiscMail Discussion List:

There is a discussion list on JiscMail called mimas-wok. Anyone in the community may subscribe to this list, whether or not they are from a participating institution. Technical contacts at licensed sites are advised to join this list.
Please find the JiscMail Privacy Policy at: https://www.jiscmail.ac.uk/policyandsecurity/index.html

Please be aware that the mimas-wok list is for discussion only and should not be used as a formal support route.
Join the list or view archived messages at: https://www.jiscmail.ac.uk/lists/mimas-wok.html

Clarivate Contact Information:

For account enquiries and to request a product trial please contact Clarivate:

Stephen Smith: Clarivate Account Manager
Email: stephen.smith@clarivate.com
Telephone: +44 (0)1423 556387 or +44 (0)7990 777335

Ahmed Bourghida: Clarivate Account Manager
Email: ahmed.bourghida@clarivate.com
Telephone: +44 (0)7385 938634