Web of Science Frequently Asked Questions - Answers

Web of Science Contents

Q1. What databases are available within the Web of Science Service?
A. Descriptions of the databases available can be found in the Web of Science About section of the current website.
Q2. Are there any additional products?
A. Additional Web of Science products are available; however some require additional subscription. Descriptions of these products can be found in the Web of Science About section.
Q3. Is there a master list of journals covered?
A. The Master journal list and individual lists for all the Clarivate searchable databases can be found at:
https://mjl.clarivate.com/ .
Q4. Is there a journal selection process and how do I recommend a journal that is not included?
A. Full information on the Journal selection criteria and evaluation process can be found at:
https://clarivate.com/webofsciencegroup/solutions/about-publisher-relations/ .
Q5. Is there a conference proceedings selection process and how do I recommend conference proceedings that are not included?
A. Full information on the conference proceedings selection criteria and evaluation process can be found at:
https://clarivate.com/webofsciencegroup/solutions/about-publisher-relations/ (scroll to bottom of web page for conference proceedings information).
Q6. How do I request data changes or corrections?
A. Requests for data changes or corrections can be made via the Clarivate data change and missing article/journal issue request form. This form can be used for requesting changes or corrections to records in Clarivate products only (e.g. Web of Science, Derwent Innovations Index etc), the complete list of Clarivate products is located on the form. This form can also be used to report missing articles or journal issues.
Q7. I am a publisher and would like to check on the status of my journal submission. Who should I contact?
A. Details of how to check the status of a journal you have submitted can be found in the Master Journal List Help Center. Clarivate can only accept evaluation requests from the official journal publisher. Further details on the submission process and contact details can be found on the Publisher Relations section of the Clarivate website.

Subscription & Pricing

Q1. How does my site sign up for the Web of Science?
A. Details of the subscription options available and how to subscribe to the Web of Science Service for UK Education can be found on the About page. For details of current subscribers to the Web of Science Service for UK Education please see the current list of licensed institutions
Q2. Is my site eligible for Web of Science?
A. The current agreement options are available to JISC sponsored Higher and Further Education Institutions and Research Councils in the UK.
Q3. What is the length of the agreement?
A. The agreements start on 1 October 2019 with options to subscribe for one or three years, further details at:
https://wok.mimas.ac.uk/news/2019/20190715.html
Q4. What is the exact price of the WoS service and additional products?
A. Please link to the relevant agreement for pricing details at:
https://wok.mimas.ac.uk/news/2019/20190715.html
Q5. How do we know which price band our institution belongs to?
A. Price bands have been determined by Jisc. A full list of institutions by price band is available.
Q6. Where do I go for further information about the Web of Science Agreement?
You can contact the Jisc Collections Helpdesk for further information about the Agreements:
Email:
help.digitalresources@jisc.ac.uk
Telephone: +44 (0) 20 3006 6088

Connecting and Access Options

Q1. How do people access the Web of Science?
A. Connect to Web of Science at https://wok.mimas.ac.uk and select the "Click here to access Web of Science" button. Your access will be granted if your institution has IP address authentication or you have entered your institution username and password prior to selecting the "Click here to access Web of Science" button, enabling access rights. To check whether your institution subscribes to the Web of Science service and any additional products please check the current subscribers' list.
Q2. What will happen if authentication isn't verified when I click the Connect button?
A. You will see a default page with alternative access options. View the default access page. You will be presented with two access options as follows:
  • Sign In: This allows users who have created an account within Web of Science and have previously signed in to their account on campus (IP address entitlement is required in order to activate roaming access) to sign in. More details regarding creating a Web of Science account at:
    https://support.clarivate.com/ScientificandAcademicResearch/s/article/Web-of-Science-Register-an-email?language=en_US
  • Institutional Sign In: This allows users to select the appropriate access management federation in order to authenticate to the service.
    • ‘UK Federation’ option: This allows a user to select their institution from the 'UK Federated list' enter their institution username and password and it will then authenticate access to Web of Science Test access via UK Federation list.
    • ‘OpenAthens Federation’ option: This allows a user with an OpenAthens username and password to authenticate to the service via the OpenAthens Federation. There are two choices when selecting the ‘OpenAthens Federation’ option, continuation of access by OpenAthens username and password (if your institution continues to issue them) or by typing in the name of your institution in the search box, selecting it from the list that appears beneath, then logging in with your institution username and password when prompted.
Q3. How do I request Federated Access to Web of Science for my institution?
Institutions can request set up for Federated Access by completing the setup form on the Clarivate website:
Clarivate Shibboleth set up web form.
This form can be also be used to request Federated Access to InCites products, including JCR AND ESI (JHCD), by selecting the relevant product group option. If you are using the form to update an existing set up, ensure that this stated in the 'How can we help you?' text box. The form should be completed by the person responsible for Federated Access at an institution. More information on institutional access is provided by Clarivate at: Institutional Access (Shibboleth).
Q4. How can I access Web of Science from a mobile device?
Clarivate have used a Responsive Web Design approach in the development of Web of Science whereby the same features/functionality are provided in a layout optimised for easy reading and navigation with a minimum of resizing, panning, and scrolling regardless of the device used to access it (ie, a mobile phone, tablet, desktop computer monitor, etc). As such, when using a mobile advice it is recommended that you access the 'desktop' version of Web of Science via a web browser. In addition, Clarivate have made available the Web of Science My Research Assistant. Web of Science My Research Assistant is a mobile app that brings the power of the Web of Science to your mobile phone or device. More details with links to download the app can be found at: https://clarivate.com/webofsciencegroup/solutions/web-of-science-my-research-assistant/

Documentation and Training

Q1. Is there documentation available?
A. Details of the training and support materials available can be found on the WoS Support page. Marketing packs are also available to order, please contact Jisc Web of Science UK Support to request, email webofscience@jisc.ac.uk
Q2. What sort of material is provided?
A. A full range of training materials, including user guides, quick reference guides and factsheets. Links to these can be found at:
https://wok.mimas.ac.uk/support/documentation/#materials
Q1. What training is offered?
A. Training sessions are run each year to update the community on new features. Check the Training & Events sections of the Web of Science Support page.
Webinars on various topics/databases are also frequently available. Check the webinars currently scheduled at:
https://clarivate.com/webofsciencegroup/training/
Additionally, the complete library of brief recorded video tutorials is available at: https://videos.webofsciencegroup.com/.

Technical

Q1. How do I export records and is there an EndNote (Z39.50) connection available?
A. There is no direct Z39.50 connection, but references can be directly downloaded into Endnote by selecting the relevant output option from either the Search Results Summary, Full Record or Marked List page. Further Endnote information can be found at: https://www.endnote.com/.
Further help on exporting records can be found on the WoS Help pages under: "Output Records".
Q2. What browser specifications do I need?
A. Details of the minimum system and browser requirements advised and supported by Clarivate can be found in the latest Web of Science product release notes, linked to at: https://clarivate.com/webofsciencegroup/release-notes/

In addition, please also note the following:

IE 11: WIN 7 is the only supported operating system compatible with IE 11. NOTE: Retiring support of Internet Explorer 11 on May 31, 2021 - Web of Science products, including InCites Benchmarking and Analytics, Essential Science Indicators and Journal Citation Reports, will be removing support for Internet Explorer 11 on May 31, 2021. Ending support for Internet Explorer 11 will allow the Clarivate engineering teams to use modern web practices to improve performance and user experience as they continue adding new features with each release. Although the Web of Science and InCites will continue to be available in Internet Explorer 11, new functionality may not work, and any issues will not be fixed. If you are currently using Internet Explorer 11, Clarivate strongly recommend that you switch to Microsoft Edge or another supported browser.

Using unsupported browsers: Some features may have minor issues if you are using an old or unsupported browser. For optimal performance, we advise that you use the recommended browser versions advised in the Web of Science product release notes as these are fully supported. Please be advised that IE 6 or 7 and FireFox 3.6 are no longer supported.

Google Chrome 45 and Java Applets: Google Chrome no longer supports Java Applets, which are used for Web of Science Structure Search, Citation Maps, and Derwent Innovations Index Compound Search. If you are experiencing a problem, please switch to either FireFox or IE (version 9 or above).
Accessing WoS via a proxy server and IE: You may experience browser related issues if accessing Web of Science via a proxy server whilst using IE 8 or above. To resolve you will need to ensure that Internet Explorer is not displaying Web of Science in compatibility mode, to adjust in IE select Tools > Compatability View Settings. Affected institutions may also find it useful to contact their institution proxy server administrator to request that they check and remove webofknowledge.com from the list of websites added to compatibility view.

Q3. How long can I remain logged on for?
A. Information regarding Web of Science time-out due to inactivity can be found in the Clarivate Knowledge Base: https://support.clarivate.com/ScientificandAcademicResearch/s/article/Web-of-Science-Time-out-period-due-to-inactivity?language=en_US
Q4. What is "caching"?
A. Put simply, a cache contains copies of web pages, typically held on your PC. Depending on a number of factors, this local copy can interfere with the expected behaviour of the Web of Science application. You may find that you need to clear your cache (i.e. delete the local copy) to solve any problems.
Q5. How do I clear my cache and/or cookies?
A. To clear your cache and/or your cookies select the support page for your specific browser:
Windows Browsers Macintosh® Browsers
Q6. What are the proxy and restrictive outbound web filtering settings required for WoS?
A. For current proxy and restrictive outbound web filtering settings information, please access the Knowledgebase article on the Clarivate support page: https://support.clarivate.com/ScientificandAcademicResearch/s/article/Proxy-Servers-for-Web-of-Science-and-InCites-Products?language=en_US .
NOTE:
Some users from institutions using EZProxy are facing issues with the Author Search in Web of Science Core Collection. They are either being kicked off the proxy or when clicking on the search, they are bought back to the Basic search page. To correct this, please update the third line of the EZProxy stanza from HTTPHeader -request -process X-1P-INC-SID to HTTPHeader -request -process X-1P-WOS-SID. Links to the updated EZProxy configurations can be found at: https://support.clarivate.com/ScientificandAcademicResearch/s/article/Proxy-Servers-for-Web-of-Science-and-InCites-Products?language=en_US#EZProxy_WoS
Q7. Is it possible to put links on our library web pages to each of the individual WoS products?
A. Institutions wishing to put links on their library web pages to each of the individual WoS products subscribed to can use the direct product URLs. Please note that this works best with IP address authentication due to site specific issues possibly causing problems. Please check the direct product links below, (in addition, links to specific editions/indexes can be found at: https://clarivate.libguides.com/directlinks).


The following 'WAYFless' URLs for UK Access Management Federation access to Web of Science products are also available, please replace "[IdP]" (in bold) with the IdP of your institution before testing:
  • Web of Science Core Collection – http://www.webofknowledge.com/?auth=ShibbolethIdPForm&entityID=[IdP]&target=https%253A%252F%252Fwww.webofknowledge.com%252F%253F&ShibFederation=ukFederation
  • InCites Journal Citations Reports (JCR) – https://login.incites.clarivate.com/?auth=ShibbolethIdPForm2_IC2JCR&entityID=[IdP]&ShibFederation=ukFederation
  • InCites Essential Science Indicators (ESI) – https://login.incites.clarivate.com/?auth=ShibbolethIdPForm2_IC2ESI&entityID=[IdP]&ShibFederation=ukFederation
The following 'WAYFless' URLs for Open Athens Management Federation access to Web of Science products are also available, please replace "[IdP]" (in bold) with the IdP of your institution before testing:
  • Web of Science Core Collection –https://www.webofknowledge.com/?auth=ShibbolethIdPForm&entityID=[IdP]&target=https%253A%252F%252Fwww.webofknowledge.com%252F%253FDestApp%253DWOS&ShibFederation=OpenAthensFederation&DestApp=WOS
  • InCites Journal Citations Reports (JCR) – https://login.incites.clarivate.com/?auth=ShibbolethIdPForm2_IC2JCR&entityID=[IdP]&ShibFederation=OpenAthensFederation
  • InCites Essential Science Indicators (ESI) –https://login.incites.clarivate.com/?auth=ShibbolethIdPForm2_IC2ESI&entityID=[IdP]&ShibFederation=OpenAthensFederation
Please note however that users connecting directly to a product will not see the Web of Science Service for UK Education website and may therefore miss important service announcements (as well as links to news items, FAQs, and support documentation etc). Additional direct links to specific editions and individual indexes can be found at: https://clarivate.libguides.com/directlinks
Q8. What is the SID required when configuring my institution's Open URL Resolver?
Clarivate have advised the following SID for institutions configuring their Open URL Resolver: rfr_id=info:sid/webofscience.com:WOS:PRODUCT_NAME
Example SID for Web of Science: rfr_id=info:sid/webofscience.com:WOS:WOS
Q9. What Web Services are available for Web of Science?
Web Services provide access to and extraction of the data, whether for building an institutional repository or as part of a large-scale, comprehensive research evaluation program. The Web Services available are detailed at: https://clarivate.com/webofsciencegroup/solutions/xml-and-apis/.
Q10. When attempting to register for a Web of Science, EndNote, Publons or InCites personal account or requesting a password re-set, why is the verification email delayed or not received?
The verification email, required to complete set up of a Web of Science, , EndNote, Publons or InCites personal account, or to request a re-set to your existing account password, may be sent from any of the following email addresses (dependent on the product used to create the account or request password re-set):
  • noreply@clarivate.com
  • noreply@webofknowledge.com
  • endnote.account@clarivate.com
  • Publons.Account@clarivate.com
If you do not receive the verification email, in the first instance please check your email’s spam/junk folders.

Delays may occur if the email client (associated with your email address) or IT department at your institution, imposes additional security checks on emails from the above addresses. If the spam/junk folder does not contain the verification email, we would advise adding the above addresses to your contact or safe senders list. If this does not resolve the issue, please contact IT support at your institution to report that receipt of emails from the above addresses are being delayed or not received.

It is also possible that the email may have been caught in your firewall (individual or network); please contact your institution’s IT department for assistance.

If you are conducting a training session and require attendees to have registered for a Web of Science personal account, we would advise requesting that attendees do so prior to the session. You may wish to provide a link to this FAQ (https://wok.mimas.ac.uk/faq/answers.html#Q6.11), in the event they experience any of the issues described.
Q11. I have created a Web of Science alert, why am I not receiving alert emails?
If you have created a Web of Science alert and have not received an alert email you are expecting, in the first instance please check your email's spam and/or junk folders.

Alerts emails are sent from the e-mail address ‘noreply@clarivate.com’; we recommend that you add this e-mail address to either your contact list or safe senders list. If this does not resolve the issue, please contact IT support at your institution to report that emails being sent from 'noreply@clarivate.com' are not being received.

They may also have been caught in your firewall (individual or network); please contact your institution’s IT department for assistance.

Bibliographic Software

Q1. How do I use bibliographic desktop software with the Web of Science?
A. In order to search Web of Science directly via bibliographic software, IP authenticated access to the Web of Science is required (please note that it is not possible to enable IP access to WoS for individuals). Additionally you will find the following information useful when configuring bibliographic software to directly search the Web of Science (please ensure that no spaces are inserted when copying and pasting these search strings):
EndNote Base URL:
https://gateway.isiknowledge.com
Search string for EndNote:
gateway/Gateway.cgi?GWVersion=2&SrcAuth=ISIResearchSoft&SrcApp=EndNote&DestApp=WOS
Alternatively the WoS connection file for Endnote can be downloaded from the Endnote website


You may find the JISCMail EndNote discussion group useful.

Q2. What are the differences between EndNote Basic and Endnote (desktop version)?
A. A summary of the differences can be found on the Clarivate comparison chart. Note that subscribers to the Web of Science Service for UK Education have access to an enhanced version of EndNote Online.

Searching

Q1. Does the Web of Science cover supplements?
A. The following is the official feedback from Clarivate regarding supplements in the Web of Science:
"Supplements published under the title of journal covered in the database are examined on an individual basis. We accept supplements which publish full articles. These articles may be original research, review articles, proceedings, etc. We reject supplements publishing bibliographies, indexes etc. And the majority of science journals containing only meeting abstracts are rejected."
Q2. How can I view the journal lists and Clarivate's selection criteria for inclusion of journals?
A. The Web Web of Science Master Journal List is available to search. Further details regarding the Web of Science Core Collection selection criteria is available at https://clarivate.com/webofsciencegroup/solutions/editorial/
Q3. How do we request enhancements?
A. By submitting enhancements and suggestions to the Web of Science support team a list of compiled replies can be sent to the WoSEC (Web of Science Enhancement Committee).
On the WoSEC are Clarivate, Sherif, and Jisc. It was created under the terms of agreement and is an approved method by which the UK user community can affect the development of the product.
Minutes of WoSEC meetings can be found on the WoS Support page.
Q4. When was author address information captured in the Web of Science databases?
A. Information on the year that author address information was captured in each of the Web of Science databases can be found below:
  • For the Science Citation Index Expanded author addresses were captured from 1973 onwards.
  • For the Social Science Citation Index author addresses were captured from 1966 onwards.
  • For the Arts and Humanities Citation Index author addresses were captured from 1975 onwards.
Q5. I should have IP authenticated access to WoS, why am I receiving a login prompt when trying to connect?
Moving between IP authenticated access and Shibboleth/Open Athens access to WoS could cause this problem. Deleting cookies and clearing the cache of the machine should solve the problem.
Q6. What are the benefits if I register with the Web of Science?
Users can register with the Web of Science from the Web of Science homepage. Registration is quick and easy and only needs to be done once. Registered users can take advantage of the following additional features:
  • Automatically sign in every time you access Web of Science.
  • Select a starting application, which will enable you to start your session in a specific database rather than on the Web of Science All Databases tab.
  • Save searches to the Web of Science server that you can later open when you resume your research.
  • Set up search history alerts. The alert automatically searches the latest update to the database, and then sends the results to you by e-mail.
  • Set up citation alerts, which notify you by e-mail whenever an article on your Citation Alerts list has been cited by a new article. This feature requires a subscription to Web of Science.
  • Create an Endnote Basic Library and add references to your EndNote Basic library directly from Web of Science and other database products.
  • Create custom journal lists for focused browsing and table of contents alerting (CCC subscribers only)
  • Fast 5K – create a tab de-limited txt file with up to 5K results
Q7. Will I be automatically timed out of the databases?
Information regarding time-out due to inactivity can be found at:https://support.clarivate.com/ScientificandAcademicResearch/s/article/Web-of-Science-Time-out-period-due-to-inactivity?language=en_US.
Q8. How do I create feeds for saved searches, citation alerts and TOC?
The functionality to create RSS feeds was decommissioned with the release of WoS v5.34, Release 1 (05 November 2019), due to declining support. Existing RSS feeds continued to work until at least March, 2020.