Web of Science Helpdesk Statistics

The enquiries directed to the Web of Science Service for UK Education helpdesk are entered either automatically (via email to: webofscience@jisc.ac.uk) or manually into the Action Request System (ARS). The ARS is a client-server application that models the process of someone filling out a piece of paper, passing that piece of paper to someone else, and that someone else acting on its contents.

Current Year

AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
57 102 243 227 65 75 99 868

Yearly Totals

00–01 01–02 02–03 03–04 04–05 05–06 06–07 07–08 08–09 09–10 10–11 11–12 12–13 13–14 14–15 15–16
2292 1611 1391 1668 1847 1260 1097 1166 1455 993 1805 1384 1469 1655 988 976

Monthly Totals

August 2015 – July 2016

AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
38 35 131 96 46 56 78 94 111 145 81 65 976

August 2014 – July 2015

AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
71 54 159 111 63 70 60 123 96 55 58 68 988

August 2013 – July 2014

Chart of helpdesk statistics for August 2013 to July 2014
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
124 236 221 98 117 253 216 88 60 100 76 66 1655

August 2012 – July 2013

Chart of helpdesk statistics for August 2012 to July 2013
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
170 102 295 119 68 90 83 109 93 142 87 111 1469

August 2011 – July 2012

Chart of helpdesk statistics for August 2011 to July 2012
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
122 127 218 166 72 164 80 60 75 122 83 95 1384

August 2010 – July 2011

Chart of helpdesk statistics for August 2010 to July 2011
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
106 127 431 135 83 74 73 123 164 133 167 189 1805

August 2009 – July 2010

Chart of helpdesk statistics for August 2009 to July 2010
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
81 48 86 65 40 51 60 237 123 90 49 63 993

August 2008 – July 2009

Chart of helpdesk statistics for August 2008 to July 2009
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
93 88 152 112 104 71 234 278 98 72 81 72 1455

August 2007 – July 2008

Chart of helpdesk statistics for August 2007 to July 2008
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
144 111 105 74 39 82 140 44 147 87 81 112 1166

August 2006 – July 2007

Chart of helpdesk statistics for August 2006 to July 2007
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
76 74 73 76 129 108 49 46 48 140 105 173 1097

August 2005 – July 2006

Chart of helpdesk statistics for August 2005 to July 2006
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
176 151 174 82 47 109 115 154 81 58 56 57 1260

August 2004 – July 2005

Chart of helpdesk statistics for August 2004 to July 2005
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
76 100 208 118 68 398 82 114 259 170 128 126 1847

August 2003 – July 2004

Chart of helpdesk statistics for August 2003 to July 2004
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
151 235 241 173 121 130 136 80 74 76 143 108 1668

August 2002 – July 2003

Chart of helpdesk statistics for August 2002 to July 2003
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
78 87 156 106 72 117 113 92 242 104 111 113 1391

August 2001 – July 2002

Chart of helpdesk statistics for August 2001 to July 2002
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
115 104 259 215 97 151 102 155 106 137 87 83 1611

August 2000 – July 2001

Chart of helpdesk statistics for August 2000 to July 2001
AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL TOTAL
303 189 286 251 99 194 169 221 219 158 93 110 2292