Web of Science Support Information

The support page gives contact details for assistance or information in regard to the Web of Science (WoS) Service for UK Education and additional support materials/links that may be useful.

The Web of Science Support page will be continually updated.

Last Update: 22 June 2017

Web of Science Documentation

Documentation & Materials

Links

Important Linkage Service Information

For institutions already set up for the Linkage Service (links to full text):

Please note that the Linkage service documentation has been withdrawn as institutions are now unable to update their individual Journal sets. Please forward the details of any changes/additions required to the Web of Science helpdesk who will progress any updates/enquiries on your behalf.

The change in procedure is as a result of the transfer of the Journal sets to the Clarivate Analytics-hosted server. Institution's Journal sets will no longer be administered by institutions themselves on the Clarivate Analytics-hosted service. Clarivate Analytics have undertaken the administration on their server from the transfer of the Institutions Journal set information from the Mimas server on 04 April 2005.

Clarivate Analytics Government and Academic Customer Advocates

Clarivate Analytics has created a new department, the Customer Advocates. The group's mission is to provide a premium level of service to Academic and Government accounts with the goal of increasing usage and raising awareness of Clarivate Analytics products.

The Customer Advocates are available to assist Jisc institutions with a variety of tasks, including the set-up of links to full text, OpenURL, OPACs and aggregate providers such as JSTOR. Please think of the advocates as your primary contact at Clarivate Analytics for any issues involving set-up, service, or educational materials.

If you wish to set up links to full text documents covered in your library, please forward a copy of your holdings to ts.customeradvocategroup@thomson.com and the Advocates will get the process underway. The Advocates can also assist with providing links to the Open Access journals covered in Clarivate Analytics products like Web of Science, Current Contents Connect, and BIOSIS Previews.

The Advocates can also be contacted by phone at 215-386-0100, extension 1706 from 8 AM to 6 PM EST. If you call before or after these hours, the phone mail system will take your message and the Advocates will respond as quickly as possible.

Training – Web of Science Service for UK Education

BOOK NOW: **FREE** Web of Science Training - June/July 2017

Jisc Web of Science Service for UK Education Support have organised a series of ***FREE*** Web of Science training sessions in various locations throughout the UK, training is provided by Clarivate Analytics (formerly the IP & Science business of Thomson Reuters). Library/research support staff at UK academic institutions who subscribe to the Web of Science Service for UK Education are invited to attend.

Dates and venues:

Booking
Places can be booked online using the WoS booking page at: http://wok.mimas.ac.uk/feedback/booking.html

Further information on the course can be found at: http://wok.mimas.ac.uk/support/#training

Topics include:

Note there may be slight variation to the topics covered at each venue, according to the hosting Institution's requirements.

Course materials for download and format
The course will combine a mixture of demonstrations and structured hands-on practical sessions. In addition there will be opportunities for attendees to ask questions and provide feedback.

PPTX (23.3 MB) Web of Science Training - June/July 2017 Presentation.

If you require further information please email webofscience@jisc.ac.uk

Previous Training – Web of Science Service for UK Education

**FREE Workshops** - Clarivate Analytics Bibliometrics & Research Evaluation - April 2017

Jisc Web of Science Service for UK Education Support organised a series of ***FREE*** Bibliometrics Workshop sessions in various locations throughout the UK - training was provided by Clarivate Analytics (formerly the IP & Science business of Thomson Reuters).

During the session Clarivate Analytics demonstrated how Bibliometric analysis is being used by the community at strategic levels.

Topics covered included:

The workshops included a combination of presentation, discussion and practical hands-on sessions using InCites Benchmarking & Analytics (including Journal Citation Reports and Essential Science Indicators) which gave the participants an overview of what bibliometrics and research evaluation tools can do and how others are using them to promote research impact.

**FREE ** Web of Science and JHCD Update Training - Nov/Dec 2016.

Jisc Web of Science Service for UK Education Support organised a series of ***FREE*** Web of Science and JHCD (Journal Citation Reports and Essential Science Indicators on the InCites platform) Update training sessions in various locations throughout the UK, training was provided by Clarivate Analytics (formerly the IP & Science business of Thomson Reuters). Library/research support staff at academic institutions who subscribe to the Web of Science Service for UK Education were invited to attend one of these events to learn more about recent and future developments to the service.

During the course Clarivate Analytics presented recent enhancements and new features available on the platform. In addition Clarivate Analytics presented InCites Journal Citation Reports and InCites Essential Science Indicators (JHCD).

Topics covered included:

The course combined a mixture of demonstrations and structured hands-on practical sessions. In addition there were opportunities for attendees to ask questions and provide feedback.

Clarivate Analytics Training

Are you searching Web of Science resources as effectively and efficiently as possible? In order to ensure that you are, please take advantage of the free training resources available from Clarivate Analytics.

Web Based Training:

Please visit http://wokinfo.com/training_support/training/ for the schedule of free, live, WebEx based classes. The schedule is updated regularly, so if you see a class that fits your schedule, please check back regularly or contact the Customer Education Department.

Archived Training Sessions:

Clarivate Analytics also offer short recorded training units available for viewing at your convenience. Go to http://ip-science.thomsonreuters.com/training/ and click on a product name in order to view the recorded training available for that product.

Training Materials:

All printed training materials are available for downloading from the Clarivate Analytics Customer Support Center. Please visit http://ip-science.thomsonreuters.com/support/ for a complete listing of materials.

If you would like to request a class or need more information about any of the training resources, please contact the Clarivate Analytics Customer Education specialists at ts.training.emea@thomson.com

Web of Science Statistics

From February 2008, statistical information was made available using a new administration tool. Access was available initially for those users at institutions who received email notification previously regarding statistical information. The email address used for the notifications will require registration (if they haven't been registered previously for personal settings) with the same email address, and then used together with the password to sign in once connected to the Web of Science. The administrator tools are accessed from the 'Additional Resources' tabbed page once connected and signed in for the personalisation options.

To see screen shots of all the administration tools for Web of Science please view the Clarivate Analytics PowerPoint presentation (PPS)

Monthly Totals:

Web of Science Enhancement Committee (WoSEC)

WoSEC has been set up to provide a forum in which user comments about the Web of Science Service for UK Education can be discussed by the publisher, the service provider, the funding body and representatives of the user community.

Date of next meeting: tbc

WoSEC Members

A list of the current members of WoSEC is available.

Please note: Access to files in this section is restricted to UK Academic Institutions (i.e. those accessing via ".ac.uk" domains).

User Feedback

Minutes of WoSEC Meetings

Web of Science Calendar of Events

The calendar of events provides information regarding future Web of Science promotional and training activities.

Further information on courses can be found at: Training courses.

Web of Science Calendar of Events
Date Event Place Details
22 June 2017 Web of Science Citation Big Data Workshops The British Library
96 Euston Road, London NW1 2DB

10.30pm - 5.00pm
Further Information and Booking
26 June 2017 Customised Web of Science Training Keele University
PC Lab 2, IT Suite, Campus Library Building
Campus Map
1.00pm - 4.00pm
Further Information and Booking
26 June 2017 Customised Web of Science Training University of Swansea
Training Room 3, Singleton Park Library, Singleton Park Campus
Campus Map
1.00pm - 4.00pm
Further Information and Booking
28 June 2017 Customised Web of Science Training Liverpool John Moores University
Ground Floor IT Training Room, Avril Robarts Library
Campus Map
1.00pm - 4.00pm
Further Information and Booking
30 June 2017 Customised Web of Science Training **LSTM Fully Booked**
LSTM Library, Pembroke Place,
Campus Map
1.00pm - 4.00pm
Further Information and Booking
03 July 2017 Customised Web of Science Training University of Strathclyde
Room CU 334, Level 3 (entrance level), Library, Curran Building
Campus Map
1.00pm - 4.00pm
Further Information and Booking
04 July 2017 Customised Web of Science Training University of Stirling
Room 2Y5, (Y Corridor) Level 2, Cottrell Building, Stirling Campus
Campus Map
1.00pm - 4.00pm
Further Information and Booking
05 July 2017 Customised Web of Science Training University of Bristol
PC Room 1, Medical Library, Biomedical Sciences Building, University Walk
Campus Map
1.00pm - 4.00pm
Further Information and Booking
06 July 2017 Customised Web of Science Training Part 1 University of Birmingham
Main Library Training Room, 4th Floor, New Library, Edgbaston Campus
Campus Map
1.00pm - 2.15pm
Further Information and Booking
06 July 2017 Customised Web of Science Training Part 2 University of Birmingham
Main Library Training Room, 4th Floor, New Library, Edgbaston Campus
Campus Map
2.45pm - 4.00pm
Further Information and Booking
07 July 2017 Customised Web of Science Training University of Leicester
IT Room 1, David Wilson Library, University of Leicester, University Road, Leicester, LE1 9QD
Location Map
1.00pm - 4.00pm
Further Information and Booking

Previous Web of Science Events

If you have any comments or additions, please send your contribution to the helpdesk at: webofscience@jisc.ac.uk