Web of Science Support Information

The support page gives contact details for assistance or information in regard to the Web of Science (WoS) Service for UK Education and additional support materials/links that may be useful.

The Web of Science Support page will be continually updated.

Last Update: 24 May 2016

Web of Science Documentation

Documentation & Materials


Important Linkage Service Information

For institutions already set up for the Linkage Service (links to full text):

Please note that the Linkage service documentation has been withdrawn as institutions are now unable to update their individual Journal sets. Please forward the details of any changes/additions required to the Web of Science helpdesk who will progress any updates/enquiries on your behalf.

The change in procedure is as a result of the transfer of the Journal sets to the Thomson-hosted server. Institution's Journal sets will no longer be administered by institutions themselves on the Thomson-hosted service. Thomson have undertaken the administration on their server from the transfer of the Institutions Journal set information from the Mimas server on 04 April 2005.

Thomson Reuters Government and Academic Customer Advocates

Thomson Reuters has created a new department, the Customer Advocates. The group's mission is to provide a premium level of service to Academic and Government accounts with the goal of increasing usage and raising awareness of TS products.

The Customer Advocates are available to assist Jisc institutions with a variety of tasks, including the set-up of links to full text, OpenURL, OPACs and aggregate providers such as JSTOR. Please think of the advocates as your primary contact at Thomson Reuters for any issues involving set-up, service, or educational materials.

If you wish to set up links to full text documents covered in your library, please forward a copy of your holdings to ts.customeradvocategroup@thomson.com and the Advocates will get the process underway. The Advocates can also assist with providing links to the Open Access journals covered in Thomson Reuters products like, Web of Science, Current Contents Connect, and BIOSIS Previews.

The Advocates can also be contacted by phone at 215-386-0100, extension 1706 from 8 AM to 6 PM EST. If you call before or after these hours, the phone mail system will take your message and the Advocates will respond as quickly as possible.

Training – Web of Science Service for UK Education

**FREE June Workshops** - Thomson Reuters Bibliometrics & Research Evaluation.

Please find details below of **FREE** Bibliometrics & Research Evaluation workshops co-ordinated by Thomson Reuters. These have been organised at various dates and locations in June. We anticipate that these will be popular and advise anyone from the UK academic community wishing to attend to book a place at their earliest convenience.

Bibliometric analysis is a fast growing method to evaluate research performance at all organisational levels of an academic institution (i.e. paper, author, institution, journal, field, collaborations, etc). Research performance methods are frequently used by all stakeholders within institutions to analyse research performance, identify research trends, determine research output and impact in specific research fields, evaluate collaborations and support informed journal collection development decision making.

Thomson Reuters invites you to an introductory workshop on bibliometrics and their applications. This event is aimed at those who have no or little knowledge of bibliometrics, or who want to know more about how bibliometrics can be applied in order to evaluate research output.

The workshops are open to the following staff within the UK academic community: research analysts, librarians and anyone who has developed an interest in research evaluation.

Topics covered will include:

The workshops will include a combination of presentation, discussion and practical hands-on sessions using InCites and Journal and Highly Cited Data (Journal Citation Reports and Essential Science Indicators on the Incites platform) to give the participants an initial appreciation of what bibliometrics and research evaluation tools can do and how others are using them to promote research impact.

Workshop dates and venues:

Please be advised that welcome drinks will be provided from 10am prior to the workshop commencing at 10.30am. A buffet lunch will also be provided.


Places can be booked online directly using the WoS booking page at: http://wok.mimas.ac.uk/feedback/booking.html or alternatively email the helpdesk at: webofscience@jisc.ac.uk.

Please remember to include the following details:

Previous Training – Web of Science Service for UK Education

May **FREE** Regional 'Web of Science Update Training’.

Web of Science Service for UK Education Support have organised a series of ***FREE*** 'Web of Science Update' training sessions in various locations throughout the UK, training is provided by Thomson Reuters. Library/research support staff at academic institutions who subscribe to the Web of Science Service for UK Education are invited to attend one of these events to learn more about recent and future developments to the service.

During the course Thomson Reuters will present recent enhancements and new features available on the platform. In addition Thomson Reuters will be presenting the new versions of Journal Citation Reports and Essential Science Indicators (Journal and Highly Cited Data).

The workshop will include:

Please be advised that this course is tailored for subscribers to the Web of Science Service for UK Education and is aimed at library/research support staff at these Institutions.

Course dates and venues:

Course materials for download and format.

The course will combine a mixture of demonstrations and structured hands-on practical sessions. In addition there will be opportunities for attendees to ask questions and provide feedback.
PPT(8.67 MB) – Web of Science Update Training - May 2016 presentation.
Word Document (17 KB) – Exercises to support training available for download.


Places can be booked online directly using the WoS booking page at:
or alternatively email the helpdesk at:

Please remember to include the following details:

If you have any questions or require assistance please contact Web of Science Service for UK Education Support, webofscience@jisc.ac.uk

Thomson Reuters Training

Are you searching Web of Science resources as effectively and efficiently as possible? In order to ensure that you are, please take advantage of the free training resources available from Thomson Reuters.

Web Based Training:

Please visit http://scientific.thomson.com/support/training/webtraining/ for the schedule of free, live, WebEx based classes. The schedule is updated regularly, so if you ' see a class that fits your schedule, please check back regularly or contact the Customer Education Department.

Archived Training Sessions:

Thomson Reuters also offers short recorded training units available for viewing at your convenience. Go to http://scientific.thomson.com/support/recordedtraining/ for a list of classes. For the latest on what's new, view a short presentation now at http://www.brainshark.com/thomsonscientific/woknewfeatures

Check System and Viewer requirements for the recorded training sessions. If you wish use the Brainshark System configuration checker.

Training Materials:

All printed training materials are available for downloading from the Thomson Reuters Customer Support Center. Please visit http://scientific.thomson.com/support for a complete listing of materials.

If you would like to request a class or need more information about any of the training resources, please contact the Thomson Reuters Customer Education specialists at ts.training.emea@thomson.com

Web of Science Statistics

From February 2008, statistical information was made available using a new administration tool. Access was available initially for those users at institutions who received email notification previously regarding statistical information. The email address used for the notifications will require registration (if they haven't been registered previously for personal settings) with the same email address, and then used together with the password to sign in once connected to the Web of Science. The administrator tools are accessed from the 'Additional Resources' tabbed page once connected and signed in for the personalisation options.

To see screen shots of all the administration tools for Web of Science please view the Thomson Reuters PowerPoint presentation (PPS)

Monthly Totals:

Web of Science Enhancement Committee (WoSEC)

WoSEC has been set up to provide a forum in which user comments about the Web of Science Service for UK Education can be discussed by the publisher, the service provider, the funding body and representatives of the user community.

Date of next meeting: Wednesday 29 June 2016

WoSEC Members

A list of the current members of WoSEC is available.

Please note: Access to files in this section is restricted to UK Academic Institutions (i.e. those accessing via ".ac.uk" domains).

User Feedback

Minutes of WoSEC Meetings

Web of Science Calendar of Events

The calendar of events provides information regarding future Web of Science promotional and training activities.

Further information on courses can be found at: Training courses.

Web of Science Calendar of Events
Date Event Place Details
13 June 2016 Bibliometrics & Research Evaluation workshop Liverpool John Moores University
Ground Floor IT Room, Avril Roberts Library
Location Map
10.00am - 4.00pm
Further Information
15 June 2016 Bibliometrics & Research Evaluation workshop Edinburgh University
1.12 Training Room, First Floor, Main Library,
George Square, Edinburgh, EH8 9LJ
Location Map
10.00am - 4.00pm
Further Information
16 June 2016 Bibliometrics & Research Evaluation workshop University of Newcastle
Hope cluster, Room 161, Robinson Library
Location Map (no. 35 on map)
10.00am - 4.00pm
Further Information
29 June 2016 WoSEC Meeting Thomson Reuters, 77 Hatton Garden
London, EC1N 8JS
Location Map
User feedback and minutes from previous meetings

Previous Web of Science Events

If you have any comments or additions, please send your contribution to the helpdesk at: webofscience@jisc.ac.uk