Web of Science Support Information

The support page gives contact details for assistance or information in regard to the Web of Science (WoS) Service for UK Education and additional support materials/links that may be useful.

The Web of Science Support page will be continually updated.

Last Update: 20 September 2016

Web of Science Documentation

Documentation & Materials


Important Linkage Service Information

For institutions already set up for the Linkage Service (links to full text):

Please note that the Linkage service documentation has been withdrawn as institutions are now unable to update their individual Journal sets. Please forward the details of any changes/additions required to the Web of Science helpdesk who will progress any updates/enquiries on your behalf.

The change in procedure is as a result of the transfer of the Journal sets to the Thomson-hosted server. Institution's Journal sets will no longer be administered by institutions themselves on the Thomson-hosted service. Thomson have undertaken the administration on their server from the transfer of the Institutions Journal set information from the Mimas server on 04 April 2005.

Thomson Reuters Government and Academic Customer Advocates

Thomson Reuters has created a new department, the Customer Advocates. The group's mission is to provide a premium level of service to Academic and Government accounts with the goal of increasing usage and raising awareness of TS products.

The Customer Advocates are available to assist Jisc institutions with a variety of tasks, including the set-up of links to full text, OpenURL, OPACs and aggregate providers such as JSTOR. Please think of the advocates as your primary contact at Thomson Reuters for any issues involving set-up, service, or educational materials.

If you wish to set up links to full text documents covered in your library, please forward a copy of your holdings to ts.customeradvocategroup@thomson.com and the Advocates will get the process underway. The Advocates can also assist with providing links to the Open Access journals covered in Thomson Reuters products like, Web of Science, Current Contents Connect, and BIOSIS Previews.

The Advocates can also be contacted by phone at 215-386-0100, extension 1706 from 8 AM to 6 PM EST. If you call before or after these hours, the phone mail system will take your message and the Advocates will respond as quickly as possible.

Training – Web of Science Service for UK Education

No courses currently scheduled.

Previous Training – Web of Science Service for UK Education

**FREE June Workshops** - Thomson Reuters Bibliometrics & Research Evaluation.

Web of Science Service for UK Education Support organised a series of **FREE** Bibliometrics & Research Evaluation workshops, co-ordinated by Thomson Reuters. These were organised at various dates and locations in June.

Bibliometric analysis is a fast growing method to evaluate research performance at all organisational levels of an academic institution (i.e. paper, author, institution, journal, field, collaborations, etc). Research performance methods are frequently used by all stakeholders within institutions to analyse research performance, identify research trends, determine research output and impact in specific research fields, evaluate collaborations and support informed journal collection development decision making.

Thomson Reuters delivered introductory workshops on bibliometrics and their applications. These events were aimed at those who had no or little knowledge of bibliometrics, or who wanted to know more about how bibliometrics can be applied in order to evaluate research output.

The workshops were open to the following staff within the UK academic community: research analysts, librarians and anyone with an interest in research evaluation.

Topics covered included:

The workshops included a combination of presentation, discussion and practical hands-on sessions using InCites and Journal and Highly Cited Data (Journal Citation Reports and Essential Science Indicators on the Incites platform) to give the participants an initial appreciation of what bibliometrics and research evaluation tools can do and how others are using them to promote research impact.

Workshop dates and venues:

Course materials for download:

Morning session:

Afternoon session:

View the training exercises (Word).

Support Documentation:

View the InCites Brochure (PDF)
View the JHCD (JCR and ESI) Brochure (PDF)
View the Evaluation Frameworks Whitepaper (PDF)
View the InCites Report Strategy for Research Management and Evaluation (PDF)

May **FREE** Regional 'Web of Science Update Training’.

Web of Science Service for UK Education Support organised a series of ***FREE*** 'Web of Science Update' training sessions in various locations throughout the UK, training was provided by Thomson Reuters. Library/research support staff at academic institutions who subscribe to the Web of Science Service for UK Education were invited to attend one of these events to learn more about recent and future developments to the service.

During the courses held in May, Thomson Reuters presented recent enhancements and new features available on the platform. In addition Thomson Reuters presented the new versions of Journal Citation Reports and Essential Science Indicators (Journal and Highly Cited Data).

The workshop included:

Please be advised that this course was tailored for subscribers to the Web of Science Service for UK Education and aimed at library/research support staff at these Institutions.

Course dates and venues:

Course materials for download and format.

The course combined a mixture of demonstrations and structured hands-on practical sessions. In addition there was opportunities for attendees to ask questions and provide feedback.
PPT(8.67 MB) – Web of Science Update Training - May 2016 presentation.
Word Document (17 KB) – Exercises to support training available for download.

Thomson Reuters Training

Are you searching Web of Science resources as effectively and efficiently as possible? In order to ensure that you are, please take advantage of the free training resources available from Thomson Reuters.

Web Based Training:

Please visit http://wokinfo.com/training_support/training/ for the schedule of free, live, WebEx based classes. The schedule is updated regularly, so if you see a class that fits your schedule, please check back regularly or contact the Customer Education Department.

Archived Training Sessions:

Thomson Reuters also offers short recorded training units available for viewing at your convenience. Go to http://ip-science.thomsonreuters.com/training/ and click on a product name in order to view the recorded training available for that product.

Training Materials:

All printed training materials are available for downloading from the Thomson Reuters Customer Support Center. Please visit http://ip-science.thomsonreuters.com/support/ for a complete listing of materials.

If you would like to request a class or need more information about any of the training resources, please contact the Thomson Reuters Customer Education specialists at ts.training.emea@thomson.com

Web of Science Statistics

From February 2008, statistical information was made available using a new administration tool. Access was available initially for those users at institutions who received email notification previously regarding statistical information. The email address used for the notifications will require registration (if they haven't been registered previously for personal settings) with the same email address, and then used together with the password to sign in once connected to the Web of Science. The administrator tools are accessed from the 'Additional Resources' tabbed page once connected and signed in for the personalisation options.

To see screen shots of all the administration tools for Web of Science please view the Thomson Reuters PowerPoint presentation (PPS)

Monthly Totals:

Web of Science Enhancement Committee (WoSEC)

WoSEC has been set up to provide a forum in which user comments about the Web of Science Service for UK Education can be discussed by the publisher, the service provider, the funding body and representatives of the user community.

Date of next meeting: tbc

WoSEC Members

A list of the current members of WoSEC is available.

Please note: Access to files in this section is restricted to UK Academic Institutions (i.e. those accessing via ".ac.uk" domains).

User Feedback

Minutes of WoSEC Meetings

Web of Science Calendar of Events

The calendar of events provides information regarding future Web of Science promotional and training activities.

Further information on courses can be found at: Training courses.

Web of Science Calendar of Events
Date Event Place Details
15 November 2016 UKSG One-Day Conference Grand Connaught Rooms
61-65 Great Queen Street
London WC2B 5DA
Further information
16 November 2016 UKSG Forum Grand Connaught Rooms
61-65 Great Queen Street
London WC2B 5DA
Further information
2-3 March 2017 Jisc Digifest TBC
Further information
10 April 2017 UKSG 40th Annual Conference and Exhibition Harrogate
Further information

Previous Web of Science Events

If you have any comments or additions, please send your contribution to the helpdesk at: webofscience@jisc.ac.uk