Web of Knowledge Support Information
The support page gives contact details for assistance or information in regard to the Web of Knowledge (WoK) Service for UK Education and additional support materials/links that may be useful.
- Training Courses
- Web of Science Enhancement Committee
- Calendar of Events
The Web of Knowledge Support page will be continually updated.
Last Update: 08 October 2013
Mimas provide front-line support via a helpdesk (staffed 09.00–17.00 weekdays, excluding bank holidays and the Christmas break). Users may submit queries by phone, email, fax or post. Each site also appoints a technical contact and deputy, to whom Mimas will provide technical support.
Web of Knowledge Helpdesk at Mimas
Telephone: +44 (0)161 275 6109 (Please ask for Web of
Fax: +44 (0)161 275 0637
Feedback: We welcome feedback or suggestions regarding our service. If you would like to contact us, please use our feedback form.
Data Change Requests: Please request data changes using Thomson Reuters's data change request form.
Postal Address:: Web of Knowledge Support, Mezzanine Floor, Devonshire House, University Precinct Centre, Oxford Road, Manchester. M13 9QH.
Jiscmail Discussion List
There is a discussion list on Jiscmail called mimas-wok. Anyone in the community may subscribe to this list, whether or not they are from a participating institution. Technical contacts at licensed sites are advised to join this list.
Please be aware that the mimas-wok list is for discussion only and should not be used as a formal support route.
Join the list or view archived messages at: http://www.jiscmail.ac.uk/lists/mimas-wok.html
Information on the Web of Science agreement can be found at: http://www.jisc-collections.ac.uk/Catalogue/RelatedResources/index/963. The agreement is managed by Jisc.
Trials of the Web of Knowledge Service for UK Education and additional products are available.
Institutions who wish to trial the Web of Knowledge Service for UK Education
or any of the additional products please contact Jon Stroll at Thomson Reuters.
Telephone: +44 (0)207 433 4523
Please note that due to the nature of the product, trials of Journal Citation Reports (JCR) – Science Edition or Social Sciences Edition will only be available with access to an old edition. There is an online tutorial available at: http://scientific.thomson.com/tutorials/jcrweb/. This 10-minute tour gives an overview of the features and use of the JCR Web product.
Information on the Web of Knowledge products available can be found on the About page.
Documentation & Materials
Important Linkage Service Information
For institutions already set up for the Linkage Service (links to full text):
Please note that the Linkage service documentation has been withdrawn as institutions are now unable to update their individual Journal sets. Please forward the details of any changes/additions required to the Mimas helpdesk who will progress any updates/enquiries on your behalf.
The change in procedure is as a result of the transfer of the Journal sets to the Thomson-hosted server. Institution's Journal sets will no longer be administered by institutions themselves on the Thomson-hosted service. Thomson have undertaken the administration on their server from the transfer of the Institutions Journal set information from the Mimas server on 04 April 2005.
Thomson Reuters Government and Academic Customer Advocates
Thomson Reuters has created a new department, the Customer Advocates. The group's mission is to provide a premium level of service to Academic and Government accounts with the goal of increasing usage and raising awareness of TS products.
The Customer Advocates are available to assist Jisc institutions with a variety of tasks, including the set-up of links to full text, OpenURL, OPACs and aggregate providers such as JSTOR. Please think of the advocates as your primary contact at Thomson Reuters for any issues involving set-up, service, or educational materials.
If you wish to set up links to full text documents covered in your library, please forward a copy of your holdings to email@example.com and the Advocates will get the process underway. The Advocates can also assist with providing links to the Open Access journals covered in Thomson Reuters products like, Web of Science, Current Contents Connect, and BIOSIS Previews.
The Advocates can also be contacted by phone at 215-386-0100, extension 1706 from 8 AM to 6 PM EST. If you call before or after these hours, the phone mail system will take your message and the Advocates will respond as quickly as possible.
Oct/Nov 2013 - **Free InCites Advanced Training - UK Regional Courses**.
Mimas, in conjunction with Thomson Reuters, provided a series of *free* InCites Advanced Training sessions. Courses were organised at academic institutions around the UK during October and November 2013. The course was aimed at library and research staff and it was recommended that attendees have prior knowledge of citation metrics and an interest in using citation data from the Web of Science for the purpose of Research Evaluation.
A full course description can be found at: http://wok.mimas.ac.uk/support/documentation/presentations/incitesadvcoursedesc.pdf (PDF 290KB).
Course Materials used.
PPT(14.9 MB) – InCites Advanced Training – October/November 2013 presentation.
Course were held on the following dates and venues.
- 29-October-13 Tuesday, Loughborough University.
- 30-October-13 Wednesday, Queen's University Belfast.
- 1-November-13 Friday, Glasgow University. (Please note this has changed from Thursday 31st Oct.)
- 4-November-13 Monday, Bath University.
- 5-November-13 Tuesday, King's College London.
- 7-November-13 Thursday, Newcastle University.
- 8-November-13 Friday, The University of Manchester.
InCites Introductory training – * Free * UK Regional Courses – June 2013
Mimas, in conjunction with Thomson Reuters provided a series of free training sessions on InCites at introductory level. Courses were organised at academic institutions around the UK during June 2013. The course was aimed at library and research staff who have an interest in Research Evaluation using bibliometrics and benchmark data. It included an overview of InCites and its components, along with how the benchmark data accompanies the underlying standard bibliometric data.
Courses were held on the following dates and venues
- 10-June-13 Monday. Manchester Metropolitan University.
- 11-June-13 Tuesday. Queen's University Belfast.
- 12-June-13 Wednesday. King's College London.
- 13-June-13 Thursday. Newcastle University.
- 14-June-13 Friday. Glasgow University.
Course Materials used.
PPT(15.7 MB) – InCites Introductory Training – June 2013 presentation.
Web of Knowledge Update Training - * Free * UK Regional Courses - May 2013
Mimas, in conjunction with Thomson Reuters, provided a series of free regional training courses held at academic institutions around the UK in May. These sessions focused on features and enhancements recently applied plus future enhancements.
The courses were intended for library and support staff already familiar with the Web of Knowledge.
Previous Training 2012 – Web of Knowledge Service for UK EducationTraining – Web of Knowledge Service for UK Education
Web of Knowledge Update - * Free * UK Regional Courses - November 2012
Mimas, in conjunction with Thomson Reuters, provided a series of free regional training courses which were held at academic institutions around the UK in November. These sessions focused on features and enhancements recently applied and looked at the new Data Citation Index.
The courses were intended for library and support staff already familiar with the Web of Knowledge
InCites to measure Research Performance, including in REF 2014 - June 2012
Mimas, in conjunction with Thomson Reuters, offered a series of free training sessions on InCites. Courses were organised at academic institutions around the UK during June 2012.
The course was aimed at library and research staff who have an interest in Research Evaluation using bibliometrics and benchmark data. It included an overview of InCites and its components, along with how the benchmark data accompanies the underlying standard bibliometric data.
To check for any other courses scheduled presently, please check the Web of Knowledge Events Section below. This section also details other current Web of Knowledge promotional and training activities.
Training materials specifically designed for the Jisc UK Academic community can be found on the support documentation page
Thomson Reuters Training
Are you searching Web of Knowledge resources as effectively and efficiently as possible? In order to ensure that you are, please take advantage of the free training resources available from Thomson Reuters.
Web Based Training:
Please visit http://scientific.thomson.com/support/training/webtraining/ for the schedule of free, live, WebEx based classes. The schedule is updated regularly, so if you ' see a class that fits your schedule, please check back regularly or contact the Customer Education Department.
Archived Training Sessions:
Thomson Reuters also offers short recorded training units available for viewing at your convenience. Go to http://scientific.thomson.com/support/recordedtraining/ for a list of classes. For the latest on what's new, view a short presentation now at http://www.brainshark.com/thomsonscientific/woknewfeatures
All printed training materials are available for downloading from the Thomson Reuters Customer Support Center. Please visit http://scientific.thomson.com/support for a complete listing of materials.
If you would like to request a class or need more information about any of the training resources, please contact the Thomson Reuters Customer Education specialists at firstname.lastname@example.org
From February 2008, statistical information was made available using a new administration tool. Access was available initially for those users at institutions who received email notification previously regarding statistical information. The email address used for the notifications will require registration (if they haven't been registered previously for personal settings) with the same email address, and then used together with the password to sign in once connected to the Web of Knowledge. The administrator tools are accessed from the 'Additional Resources' tabbed page once connected and signed in for the personalisation options.
To see screen shots of all the administration tools for Web of Knowledge please view the Thomson Reuters PowerPoint presentation (PPS)
WoSEC has been set up to provide a forum in which user comments about the Web of Knowledge Service for UK Education can be discussed by the publisher, the service provider, the funding body and representatives of the user community.
Date of next meeting: 27 September 2013 – Venue: Thomson Reuters London office.
A list of the current members of WoSEC is available.
Please note: Access to files in this section is restricted to UK Academic Institutions (i.e. those accessing via ".ac.uk" domains).
- November 2012 – February 2013
- February 2012 – October 2012
- June 2011 – January 2012
- October 2010 – May 2011
- April 2010 – September 2010
- October 2009 – March 2010
- April 2009 – September 2009
- October 2008 – March 2009
- April 2008 – September 2008
- October 2007 – March 2008
- April 2007 – September 2007
- October 2006 – March 2007
- April 2006 – September 2006
- October 2005 – March 2006
- February – September 2005
- August 2004 – January 2005
- February – July 2004
- August 2003 – January 2004
- February – July 2003
- August 2002 – January 2003
- February – July 2002
- November 2001 – January 2002
- August – October 2001
- February – July 2001
- September 2000 – January 2001
- March – August 2000
- November 1999 – February 2000
- July – October 1999 (including relevant discussion from the March 2000 meeting)
Minutes of WoSEC Meetings
- 27th Meeting: 2 April 2013
- 26th Meeting: 12 November 2012
- 25th Meeting: 22 February 2012
- 24th Meeting: 23 June 2011
- 23rd Meeting: 26 October 2010
- 22nd Meeting: 4 May 2010
- 21st Meeting: 27 October 2009
- 20th Meeting: 12 May 2009
- 19th Meeting: 28 October 2008
- 18th Meeting: 29 April 2008
- 17th Meeting: 30 October 2007
- 16th Meeting: 12 April 2007
- 15th Meeting: 30 October 2006
- 14th Meeting: 11 April 2006
- 13th Meeting: 1 November 2005
- 12th Meeting: 7 April 2005
- 11th Meeting: 21 September 2004
- 10th Meeting: 06 April 2004
- 9th Meeting: 22 September 2003
- 8th Meeting: 24 March 2003
- 7th Meeting: 22 October 2002
- 6th Meeting: 05 March 2002
- 5th Meeting: 03 December 2001
- 4th Meeting: 05 March 2001
- 3rd Meeting: 11 October 2000
- 2nd Meeting: 27 March 2000
- 1st Meeting: 09 November 1999
The calendar of events provides information regarding future Web of Knowledge promotional and training activities.
Further information on courses can be found at: Training courses.
|15 November 2013||UKSG Forum: London||No 11, Cavendish Square, London||Mimas Exhibiting, Stand 4
Previous Web of Knowledge Events
- Events in 2013
- Events in 2012
- Events in 2011
- Events in 2010
- Events in 2009
- Events in 2008
- Events in 2007
- Events in 2006
- Events in 2005
- Events in 2004
- Events in 2003
If you have any comments or additions, please send your contribution to the helpdesk at: email@example.com