Web of Science Support Information

The support page gives contact details for assistance or information in regard to the Web of Science (WoS) Service for UK Education and additional support materials/links that may be useful.

The Web of Science Support page will be continually updated.

Last Update: 16 November 2018

Web of Science Documentation

Documentation & Materials

Links

Important Linkage Service Information

For institutions already set up for the Linkage Service (links to full text):

Please note that the Linkage service documentation has been withdrawn as institutions are now unable to update their individual Journal sets. Please forward the details of any changes/additions required to the Web of Science helpdesk who will progress any updates/enquiries on your behalf.

The change in procedure is as a result of the transfer of the Journal sets to the Clarivate Analytics-hosted server. Institution's Journal sets will no longer be administered by institutions themselves on the Clarivate Analytics-hosted service. Clarivate Analytics have undertaken the administration on their server from the transfer of the Institutions Journal set information from the Mimas server on 04 April 2005.

Clarivate Analytics Government and Academic Customer Advocates

Clarivate Analytics has created a new department, the Customer Advocates. The group's mission is to provide a premium level of service to Academic and Government accounts with the goal of increasing usage and raising awareness of Clarivate Analytics products.

The Customer Advocates are available to assist Jisc institutions with a variety of tasks, including the set-up of links to full text, OpenURL, OPACs and aggregate providers such as JSTOR. Please think of the advocates as your primary contact at Clarivate Analytics for any issues involving set-up, service, or educational materials.

If you wish to set up links to full text documents covered in your library, please forward a copy of your holdings to ts.customeradvocategroup@thomson.com and the Advocates will get the process underway. The Advocates can also assist with providing links to the Open Access journals covered in Clarivate Analytics products like Web of Science, Current Contents Connect, and BIOSIS Previews.

The Advocates can also be contacted by phone at 215-386-0100, extension 1706 from 8 AM to 6 PM EST. If you call before or after these hours, the phone mail system will take your message and the Advocates will respond as quickly as possible.

Training – Web of Science Service for UK Education

**FREE** Web of Science Update/ What’s New /What’s Coming - Training - December 2018.

Jisc Web of Science Service for UK Education Support have organised a series of ***FREE*** Web of Science Update/What’s New Training sessions at Academic HE institutions around the UK. The training is provided by Clarivate Analytics.

Library, support and research staff with familiarisation of Web of Science are invited to attend one of these events in order to keep up to date with the recent service enhancements and future updates.

Current Dates and Venues Arranged to Date.

Booking.
Places can be booked online directly using the WoS booking form at: http://wok.mimas.ac.uk/feedback/booking.html

Prerequisites.
This course is intended for library, support and research staff with familiarisation of the Web of Science, from institutions who subscribe to the WoS Service for UK Education.

Course Description (may vary slightly).

  1. Discovery tools including (inc new features)
    • Better visibility and analysis of Open Access (Impactstory)
    • One click access to PDF with Kopernio
    • Identify and prioritise high impact research with Highly Cited and Hot paper integration
    • Instant view of a journals impact in WOS
    • Injection of over 1 million publications with the Emerging Sources Citation Index (2015 onwards)
    • Go beyond discovery by Keywords using the Citation Network (Related records, Cited References, Times Cited)
    • Customise the All Databases search and build a Super record
    • Uncover the full impact of published work with Cited Reference searching improvements
  2. Analytical tools
    • New Analyse Results and improvements to export
    • Citation Report modernisation
    • New Journal Profile Page in JCR
    • Improved transparency of the Impact Factor
    • Tell a journals story with new features in JCR
    • Essential Science Indicators- identify the producers of top cited research and identify trends in science with Research Fronts and citation baselines
  3. Identification tools
    • Better exposure of a researchers’ outputs with RID/ORCID search and display in WOS
    • Expose of a reviewer’s efforts with Publons- overview
    • Better analysis of productivity of organisations with Organisation Enhanced
    • Author sets created by DAIS improvements
  4. Reference management tools: what’s new in Endnote X9
    • Initiate a Citation Report from a group of references from Endnote
    • Run a Related Record search from Endnote references
    • Manuscript matcher in Endnote X9
    • Share individual groups

Previous Training – Web of Science Service for UK Education

Previous training presentations and materials.

**FREE** Web of Science Update/ What’s New Training - June 2018.

Jisc Web of Science Service for UK Education Support organised a series of ***FREE*** Web of Science Update/What’s New Training sessions at Academic HE institutions around the UK. The training was provided by Clarivate Analytics (formerly the IP & Science business of Thomson Reuters).

Course Materials
PPTX - Web of Science Update/ What’s New Training Presentation.

Clarivate Analytics Training

Are you searching Web of Science resources as effectively and efficiently as possible? In order to ensure that you are, please take advantage of the free training resources available from Clarivate Analytics.

Web Based Training:

Please visit http://clarivate.libcal.com/calendar/wos-incites-training/ for the schedule of free, live, WebEx based classes. The schedule is updated regularly, so if you see a class that fits your schedule, please check back regularly or contact the Customer Education Department.

Archived Training Sessions:

Clarivate Analytics also offer short recorded training units available for viewing at your convenience. Go to http://ip-science.thomsonreuters.com/training/ and click on a product name in order to view the recorded training available for that product.

Training Materials:

All printed training materials are available for downloading from the Clarivate Analytics Customer Support Center. Please visit http://clarivate.libguides.com/home/ for links to training materials.

If you would like to request a class or need more information about any of the training resources, please complete the Clarivate Analytics training request form at: http://clarivate.libwizard.com/contact-training

Web of Science Statistics

From February 2008, statistical information was made available using a new administration tool. Access was available initially for those users at institutions who received email notification previously regarding statistical information. The email address used for the notifications will require registration (if they haven't been registered previously for personal settings) with the same email address, and then used together with the password to sign in once connected to the Web of Science. The administrator tools are accessed from the 'Additional Resources' tabbed page once connected and signed in for the personalisation options.

To see screen shots of all the administration tools for Web of Science please view the Clarivate Analytics PowerPoint presentation (PPS)

Monthly Totals:

Web of Science Enhancement Committee (WoSEC)

WoSEC has been set up to provide a forum in which user comments about the Web of Science Service for UK Education can be discussed by the publisher, the service provider, the funding body and representatives of the user community.

Date of next meeting: Tuesday 22 January TBC

WoSEC Members

A list of the current members of WoSEC is available.

Please note: Access to files in this section is restricted to UK Academic Institutions (i.e. those accessing via ".ac.uk" domains).

Current enhancements list.

User Feedback

Minutes of WoSEC Meetings

Web of Science Calendar of Events

The calendar of events provides information regarding future Web of Science promotional and training activities.

Further information on courses can be found at: Training courses.

Web of Science Calendar of Events
Date Event Place Details
Tuesday 27 November Webinar: Web of Science, the shortcut to full text and efficient reading (in English) Online 10.00am - 10.45am
Further information
Register
Wednesday 28 November Webinar: Importance of peer review. How to find good reviewers (in English) Online 10.45am - 11.30am
Further information
Register
Thursday 29 November Webinar: Web of Science is not just about papers...(in English) Online 10.00am - 10.45am
Further information
Register
Monday 03 December 2018 - AM **FREE** Web of Science Update/ What’s New /What’s Coming - Training Imperial College London
Training room 2, Central Library, South Kensington Campus
Campus Map (building 25)
Travel Information
10.00am - 12.45pm
Further information
Booking
Monday 03 December 2018 - PM **FREE** Web of Science Update/ What’s New /What’s Coming - Training Imperial College London
Training room 2, Central Library, South Kensington Campus
Campus Map (building 25)
Travel Information
1.15pm - 4.00pm
Further information
Booking
Wednesday 05 December 2018 **FREE** Web of Science Update/ What’s New /What’s Coming - Training University of Edinburgh
Rm 1.08 (First floor), Main Library, George Square, Edinburgh, EH8 9LJ
Campus Map
Walking Directions
1.00pm - 4.00pm
Further information
Booking
Thursday 6 December 2018 **FREE** Web of Science Update/ What’s New /What’s Coming - Training Durham University
Shincliffe Room, Level 4, Bill Bryson Library, Durham University, Stockton Road, Durham, DH1 3LY
Travel Information
1.00pm - 4.00pm
Further information
Booking
Friday 7 December 2018 **FREE** Web of Science Update/ What’s New /What’s Coming - Training University of Salford
Room TBC, Clifford Whitworth Library, Clifford Whitworth Building, Salford, M5 4WT
Campus Map (no.9 on map).
1.00pm - 4.00pm
Further information
Booking
Monday 10 December 2018 - AM **FREE** Web of Science Update/ What’s New /What’s Coming - Training King's College London
Room LG 66, The Maughan Library, King's College London, Chancery Lane, London WC2A 1LR
Campus Map
10.00am - 12.45pm
Further information
Booking
Monday 10 December 2018 - PM **FREE** Web of Science Update/ What’s New /What’s Coming - Training King's College London
Room LG 66, The Maughan Library, King's College London, Chancery Lane, London WC2A 1LR
Campus Map
1.15pm - 4.00pm
Further information
Booking
Tuesday 11 December 2018 **FREE** Web of Science Update/ What’s New /What’s Coming - Training Liverpool School of Tropical Medicine
Computer Laboratory, Pembroke Place, Liverpool, L3 5QA
Map
1.00pm - 4.00pm
Further information
Booking
Wednesday 12 December 2018 **FREE** Web of Science Update/ What’s New /What’s Coming - Training University of Strathclyde
Room CU 315a, Level 3 (entrance level), Library, Curran Building, 101 St James Road, Glasgow, G4 0NS
Campus Map
1.00pm - 4.00pm
Further information
Booking
Thursday 13 December 2018 **FREE** Web of Science Update/ What’s New /What’s Coming - Training Ulster University
Information Skills Room (13C37), Learning Resource Centre, Jordanstown Campus, Ulster University, Shore Rd, Newtownabbey BT37 0QB
Campus Map
1.00pm - 4.00pm
Further information
Booking
Friday 14 December 2018 **FREE** Web of Science Update/ What’s New /What’s Coming - Training Bangor University
Room AD013, Adeilad Deiniol Library, Deiniol Road, Bangor, LL57 2UX
Campus Map
1.00pm - 4.00pm
Further information
Booking
Tuesday 22 January - TBC WoSEC Meeting Clarivate Analytics, Friars House, Blackfriars Road, London, SE1 8EZ TBC

Previous Web of Science Events

If you have any comments or additions, please send your contribution to the helpdesk at: webofscience@jisc.ac.uk