ResearcherID Notice - Important Account Information.

Date of news item: 20 October 2016

Please find details below of notification from Clarivate Analytics (formerly the IP & Science business of Thomson Reuters) regarding recent suspicious activity on the ResearcherID network. Please note whilst there is no evidence of any successful breach attempt, Clarivate Analytics advise that as a precautionary measure users change their password.

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Clarivate Analytic's ResearcherID Notice

The ResearcherID Operations and Security team has discovered and blocked suspicious activity on the ResearcherID network that appears to have been a coordinated attempt to access secure areas of the ResearcherID site. In our security investigation, we found no evidence that any of the content you store in ResearcherID was accessed, changed, or lost.

We take our responsibility to keep your data safe very seriously, and out of an abundance of caution, we recommend you change your password by going to:
https://www.researcherid.com/ViewForgotPassword.action
Please note that ResearcherID shares sign-in credentials with other products you may have access to (e.g., Web of Science, InCites, EndNote), so your password change will apply across these products.

Thank you for your time. We realize this request may be outside your password maintenance routine and apologize for any inconvenience caused. If you have any questions, please do not hesitate to contact ResearcherID Support.

The ResearcherID team

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As an alternative you can change your password as follows:

  • Go to www.researcherid.com
  • Select the 'Login' option
  • Select the 'Forgot Password' option
  • Enter your email address at the prompt - you will be sent an email that will allow you to reset your password.

Please contact Web of Science Service for UK Education support by emailing webofscience@jisc.ac.uk should you have any queries or require assistance.